FentyBeautyReviews of fentybeauty.com

Very disappointed! Decided to splurge on their Black Friday sale and chose the ship directly to Barbados option. I realised that the parcel appeared to be taking a while to arrive and when I tracked it I saw it was returned to the shipper the day after I ordered it (absolutely no notification btw). When I requested assistance in the chat forum, the agent said I needed to check with the courier for the reason it was returned. Do I rasshole work at Fenty Beauty???? Isn't that your job since Fenty Beauty chose the courier? She proceeded to immediately refund my credit card....didn't even offer to resend my order first. When I asked she said I would have to reorder the items and the prices would be "adjusted" when shipped. Seriously??? No thanks

Never receive my order. So I ordered lip liner , but before they asked me for my adres and information , they automatically check out and took money from my card , and used my old address , when I wrote them they said it's not possible to change it. When I wanted to speak with some manager they suddenly send me coupon that I can order my lip liner for my new adres , and second time made minus 10 dollars for tax or delivery on my account(plus the product), but even second time I didn't receive my lip liner , so all together I spend over 50 dollars for lip liner I never got. Amazing. Thank you.

Here is an example of the latest letter I have written to AI Fenty beauty customer services. I have written over 10 letters; they have not delivered my order, did not provide an order confirmation, but have taken the money from my bank. They will not refund me, and round in circles we go! so I now have to raise a formal dispute thru my bank and report them to the ombudsman . I will not attempt to shop On this site again. Dear Dri, I am writing regarding my missing order and the £59 payment made on 16 September 2025. I am surprised that you continue to insist this payment was cancelled. I have provided documented evidence from my bank confirming that the amount of £59 was successfully deducted from my account. After speaking with my bank this morning, they have also provided me with the Authorisation Number: 361163 for this transaction. Given this confirmation, it is unacceptable to receive further communication from you stating that the payment was cancelled. Please arrange for an immediate refund of the £59 you owe me. If I do not receive confirmation of this refund promptly, I will have no choice but to initiate a formal dispute process with my bank. Yours sincerely, Sharla Franklin

Bonjour, pour m'a part le produit me convient. En revanche il y a une petite arnaque au niveau du contenant. Le contenant est plus petit, donc moins de produits et le prix reste le même, voir plus chère 🤔

This is from the UK as there doesn't appear to be a Fenty beauty UK option. I've had a package left outside (very uncommon in the UK) and I live on a terrace street so it's practically on the pavement. The package was gone when I got home and I've reported it to both DPD and Fenty and I'm being passed between the two with no resolution and very little communication. I attached the POD which was a photo of it being left unattended in plain view to the original request which should have been the end of it. It's been nearly two weeks now. This is really bad customer service.

I placed two orders a month ago. I have never received paid products. Customer service is not helpful.

The products I ordered didn’t arrive because of the incomplete delivery address they instructed to the delivery company, and the product was returned to the company in the end because they didn’t sort this out quickly. I have received a refund but the price of the product has changed and they didn’t give me any compensation for it.

I honestly wish I read the reviews before purchasing from their website. The customer service is absolutely awful. Their website processed an order without my authorisation (through the SHOP platform) I went back to check the basket and it did it again - so two orders within the space of 1 minute. They refused to cancel it claiming it was being processed…. At 22:45 at night! Their phone number doesn’t work. Their chat is full of bots and useless individuals who have a script Honestly the worst service ever! And after all that - the so called next day dispatch hasn’t even happened and the tracking is showing still as ordered. Absolute joke!