FentyBeautyReviews of fentybeauty.com

Customer service poor. Tried to make an order today and it won’t go through. Tried two cards through PayPal it was saying it’s not going through. When I check my email they sent me two confirmations for my orders without showing a confirmation on their page. I sent them an email telling them that to cancel one of my orders because it was sent twice next thing you know they are telling me they can’t find my order number. I finally send them the order number to cancel, they insist no order number could be found. Next thing I receive another email from them saying that they canceled my order because they don’t ship to the address I put on their website for my packages to be sent. I never heard such nonesense before!? Seems like location discrimination to me? What the hell???? I am disappointed and now I have to wait up to 30 days for PayPal to reverse the authorization on my card which they say will take up to 30 days!? What the hell!? This is nonesense and their website is disfunctional they need to get it together at Fenty Beauty + Fenty Skin.

They don't allow bad reviews on the products lol. Any one-two star reviews it gives you an error, funny coincidence. I expected better from a Rihanna owned company. Anyhow I learned my lesson and will try to find in stores even though they don't sell them in my country

I returned items I bought with a gift card (over £70 worth of products!) last summer and I still haven’t received the refund on a new gift card!!! I called and emailed them multiple times and the issue still hasn’t been resolved!!! Very disappointed with fenty and their customer service team, it seems like all they want is our hard earned money💸😩 they just lost a customer, very upsetting😔

Bjrs ma fille a commander un coffret de gloss sur le site fenty beauty le prélèvement a été fait aussitôt pas de soucis ! puis deux jours après plus de site ! c’est honteux de voler les gens 😡

People act like they’re afraid to say anything bad about Fenty! You have all these “influencers” promoting these products like they’re the second coming! I’m sorry these products are some mid!!! 87! Mediocre at BEST!! I have tried SEVERAL different products and they are just not on the level!! The only positive thing about this company, FOR ME, was the customer service and their shipping times! Save your coins these items just aren’t worth it!!

Fenty NEEDS TO GET IT TOGETHER! This is NOT a good look RiRi ! I ordered a fifty dollar e-gift card for a friend for Christmas, received a confirmation email with a confirmation code from Fenty that the ordered was confirmed and to be sent to the friends email. The friend NEVER RECEIVED the gift card and upon calling customer service I was told that they were unable to find that order number or any order associated with my name, despite me having proof and ordering directly from their site. I even wrote them on Instagram, I am super disappointed!

Card skimming. Fraud transactions.

Friend bought me a $50 e-gift card on the site as a Christmas gift and it never got sent to my account so she called multiple times and I still don't have it despite them "fixing" the issue so I couldn't buy myself anything before Christmas arrived. They won't say ANYTHING on social media when you send them a message and they never respond back through email. Trash company, I'm never buying anything from them unless it's from another carrier. I've sent so many emails over the course of a month and NOTHING. I'm really upset and disappointed. I was really excited to get something since I'm a completely new customer but it's not going to happen now. Please don't buy from them or buy at your own risk. It looks like a lot of people are spending their money and not getting their orders. My friend's money is completely lost now and they won't give it back.