FentyBeautyReviews of fentybeauty.com

So I ordered my stuff on May 2 and it’s May 27!! My stuff is not here yet! I told Fenty Skin where my stuff at and they asked me what my order # and I told them I don’t know it cause they didn’t send me a ORDER NUMBER!! … I remember I brought IT!!! I’m so pissed!!! Duck them!

Suite aux promotions de Fenty sur le site Officiel Fenty savage j’ai été induite en erreur et j’ai passé commande sur ce site (commande en fin de soirée). Après l’émail de confirmation de la commande je ne l’ai jamais reçue. Par ailleurs l’adresse adillethebosse1(@)gmail.com ne répond jamais aux e-mails. Il ne faut pas hésiter à faire opposition auprès de sa banque ou à demander une rétro facturation.

A toute les personnes qui n’on jamais reçu leur produit vérifiez sur quel site vous avez commander caf actuellement il y’a un enfoire qui se permet d’usurper l’identité de la marque pour arnaquer les gens .

So i wish i watch the reviews before ordering from fenty beauty. I live in the virgin islands so i expected the shipping to be maybe 2 to 3 weeks. but the shipping on fenty beauty website said 8-10 days. i watched some of the reviews and people have said they ordered from fenty and got their order within 1- 3 months which frightened me so i called fenty beauty and the customer service was good for me. She had a positive attitude was very polite, but she did not answer any of my questions. She had no clue as to where my order was. She said maybe it may have a problem with my order but she stated that she did not know. Dont call fenty beauty about your package because the workers have no clue about where it is. And the carrier DHL they dont answer the phone and will leave you on hold for hours so the best thing you can do after waiting a month or two is to get a refund. I dont know where my package is. when i try to track it it just says in route. They dont show you where the package is. i think i am going to have to get a refund if it doesnt come next week cuz i am not waiting 2 months for it to come. If you want to order from fenty order through sephora. I just know when it comes down to a refund im going to get a back and forth cuz people have said it took a month for them to get a refund or they had to apply pressure for the workers to take them seriously. In conclusion i will never order again from fenty beauty just because there is so much bad reviews and next week is going to make a month im waiting on my make up. I will order the brand fenty beauty from sephora but not from the original website. I choose to give them one star because the worker i spoke to was very polite and friendly. Okay so update. the order is now lost in transit. On the phone with them now. yall dont order from this site. ill let yall know if i get my refund. she said 3 to 5 days. i knew this would happen. dissapointed.

Bonjour, Commandé passé début avril, prélèvement effectué direct mais fin avril la commande n'a jamais était envoyé. Je contacte de divers manière leur service client et donc ils m'expliquent qu'ils ne retrouvent pas de commande à mon nom, et que j'ai du me tromper de site 😂 🙃 Pourtant.... j'ai bien passé commande sur le site Fenty Beauty.Com et les produits commandé sont bien de cette marque là... Haha comment être pris pour une bille quoi ! Bye bye mon argent ! Et surtout bye bye fenty beauty Des soucis ça arrive c'est normal, mais bon sous entendre à ces clientes qu'elles sont stupides c'est moyen tout ça.

I returned the Fenty skin tint and still have not received a refund. Its been over a month and the tracking still says in transit. Terrible customer service as well! I will never purchase from there site again.

Worst customer service ever. They cancel my order without explanation, I called customer service and they won't give me the reason why. I love Rihana but I will stay away from Fenty Beauty

Great products but never again, I’ll order from Sephora next time. Customer service is the worst I’ve ever experienced! My order was shipped quickly, I received the tracking information from DHL. A week later I noticed the tracking had been stuck so I contacted DHL they assured me that the expected delivery time should still be met. The expected delivery day comes and goes, I let some more time pass.. a month later and still nothing had arrived and the tracking hadn’t update still. I contacted DHL again, they couldn’t do much for me they expected my shipment to be stuck or lost somewhere. They advised me to contact fenty beauty so they can start an investigation or refund. First response of fenty beauty came within two days of me contacting them, basically referring me back to DHL because fenty beauty claimed they can’t do anything for me? I respond with the forwarded email that I received from DHL and ask them to look into it.. And there has been nothing but silence for two weeks now. From the reviews I’ve read on here this seems to be the case, fenty won’t assist you in any way if something happens to your order during shipping. Literally ignoring customers call for help. Fortunately for me the tracking suddenly updated, it still hasn’t arrived 2 months after placing the order. But it’ll probably arrive in the next couple weeks. My advice, stay clear or ordering from their website.. just get it at Sephora.