FentyBeautyReviews of fentybeauty.com

Amazing makeup. But if you wanna buy it, don't buy straight from the source. Buy from third party sellers like Sephora, Boots, etc. Pains me to say that their service is terrible. They were too optimistic about the shipment delays shared on their website. (It's way more than 1-2 days.) Ordered on the morning of November 30th and paid for express shipping. They took a while to prepare my order and turn it over to DHL. Let's just say it will have taken them 2 weeks to get my order to my address. And by the time it arrives, I will have departed for my holiday trip, so there's not going to be anyone home to receive or refuse the package. Worst part is customer service promised I could get partial refund on my shipping if this happens. Now they're saying they can't give me that refund. Rihanna, you're a massive disappointment. I was rooting for you to be better.

Do not purchase directly from Fenty Beauty. Their customer service is non existent. Have been trying to contact them for nearly two weeks as my order was missing items and I am not getting a response!

Ordered an item on the 19th of November as a Christmas gift, didn’t receive a tracking number yet and no email updates. I emailed customer service three times to get an update about the item, and have yet to receive a reply. Disappointing customer experience, won’t be ordering again.

DO NOT use this company under any circumstances. I ordered three products, only one arrived which was completely damaged. I have e mailed there customer services 5 times including pictures... no responce and now getting bounce backs saying their inbox is full. i stayed up to call them as they are in America [which i had not as with being on hold the call cost me more than the products] and they said they could not hear me the first time, then the second time I called the advisor put me on hold to see about a refund and just left me on hold and did not come back. So they have basically kept my money and not given me my products. AVOID AT ALL COSTS.

Ordered 2 items but after a full week the order never processed. I emailed Fenty to ask for an update but didn't get a response, so I decided to submit a ticket to cancel the order as I figured I could just go into store and buy instead. I heard back the next day and the response I got completely ignored the fact that I wanted to cancel my order and instead said my order would be shipped "soon" and then a bunch of copied and pasted stuff from the website about delivery times. This response had no new information and like I said, completely ignored the fact that the ticket was for a cancellation. I checked the order status after I recieved this response and it still said "processing", ie the order hadn't been shipped yet. I had to then submit another ticket to get the order cancelled but by the time I got a response from Fenty the order had shipped so couldn't be cancelled. Fenty deliberately ignored my first request and tried to brush me off knowing full well I would have to submit another ticket and wait over a day for another response, giving them time to ship the order so that by the time they did respond I wouldn't be able to cancel. So deceitful on their part. I made it very clear in my original request that I wanted the order cancelled and the order had definitely not shipped by the time I got my first response. I also haven't recieved any dispatch confirmation emails or any tracking information for my order. I'm from the UK so there is no number to call for customer service. I tried the number listed on the Fenty site but this kept coming up as an incorrect number. Stay clear from this site! Definitely purchase in store instead however after this experience I'm not even sure I would buy the products again simply because the customer service was so bad.

I have ordered some products for presents on Oct 22nd, when I contacted the costumer service they sent me the link to show me that it was delivered (November 3rd). I followed the link and it was delivered by DHL, but in another country! Fenty than told me I should get in touch with DHL to locate the parcel, which I told them that I wouldnt be doing, since they handle the transport (which I paid), and DHL seems to deliver the parcel themselves to a 3rd party. Long story short, I disputed the transaction to Paypal, but paypal didnt accept the dispute, because there are no records for delivery. It is Decenber 6th, I haven't been delivered a thing, and FentyBeauty is 160 euros richer! Also I can't unsuscribe, keep replying STOP and they keep sending me e-mails, AS IF I would ever give them my money again!

The customer service is a joke. I sent them my order number and the tracking code and they said that it's at a pickup point but they don't know which one so I should contact the courier. The courier has no contact information listed on their website so now I have no clue where my order is and Fenty Beauty did not reply any further. A decent customer service contacts the courier to know where the order is then they inform the customer, not the customer having to do research to find out where their order is

Habe meine Bestellung nie bekommen. Nicht mal eine Mail, dass sie verschickt wurde. Alles, was ich bekomme sind Mails, wie ich die Produkte finde und wie meine Erfahrung war. Keine meiner Mails an den Customer Service wurden beantwortet und ich finde mich einfach damit ab, das mein Geld weg ist. Am Besten im Laden kaufen, aber nicht auf der Homepage von Fenty.