FentyBeautyReviews of fentybeauty.com

I sent back returns on April 22nd and keep getting the runaround on when I'll receive my refunds. The customer service is a complete joke. They refer me to tracking website that I provided to THEM in my initial email. They then gave me steps to troubleshoot the tracking website-???? They first told me it takes 20 business days, then they said 30 business days for them to process my refund which is insane. I've spent so much time going back and forth with their customer service to no avail. I'm disputing the purchases with my credit card company as they've left me no other choice.

Mijn bestelling is nooit aangekomen! Communicatie klanten service is zeer slecht. Ik zou hier niet bestellen! Wacht maar tot fenty beauty een fysieke winkel in nederland heeft! Er is geen goed communicatie tussen koerriers van nederland en buitenland. Ik heb nog steeds mijn geld niet terug!

The lip products they sell are not worth the money. It feels and smells like cheap drug store products. For the price it shouldnt be the case. Their lipglosses are super sticky to the point where your lips are glued together and lipsticks have a horrible perfume smell that when you inhale it over time it makes you cough. The packaging is also thin, cheap looking, reflecto plastic. After some time of use the product looks aged. This does not happen to high end make up.

Delivery time is unacceptably slow. Been waiting over a month for my package. Customer service said delivery for international shipments can take up to 30-60 days. 1-2 months? for such an expensive brand? If other brands can offer delivery within 1 week, why can't Fenty? Very appalling, would never order directly from the site again.

Bad bad bad, they won't accept delivery address change. That is the worst Customer service.They said they can't do anything about it because they process the orders "immediately". In their website, it is indicated there that they process orders for 1-2 days, and take note that I messaged them immediately after I realized the address was wrong. I am just hoping the delivery service will realize the mistake or contact the receiver 😩

Horrible shipping service for a high end brand. I ordered € 100 of product on the 23/01 and I'm still waiting and I don't know where my package is. The Customer service answers but doesn't solve the problem. Unfortunately Fenty beauty is sold only at Sephora which doesn't have all the products, at times doesn't allow the home delivery and doesn't have any discount on the brand. Anyway, I suggest to wait a little and buy at Sephora instead of buy on this site.

Immediately after an order confirmation email, I receive another email saying it was cancelled because of a payment method or account issue. However, the transactions went through as they were posted to my credit card account. After emailing them, part of their response was that I had to live in the US to send it there…Just because I have a non-Caucasian name, does not mean that I dont live here. It also said to have shipping/billing address match, but usually you just have to click on a button for the system to match it for you. Once I went on their chat, I was connected to the same customer rep and was told I would get an email response as there are agents working on it right now. So doesnt that defeat the purpose of the chat if Im then told to go back to emailing? It wasnt until I asked what the chat is for, did she then offer to continue helping. I was made to feel even more uncomfortable when asked if this was a warehouse or home address. In addition, the 15% off code could not be used again to re-order despite them cancelling my order. She said shed let her supervisor know to “okay you to shop with us”, refund me the 15% after I placed a new order, and to expect a response within another 24-48 hours. The way it was worded didnt sit right with me. I wasnt aware I had to be VIP and talk to a supervisor before being approved to be a customer. Another hassle/inconvenience/waste of time to have to wait and check for another response/refund. The funny thing is, it took me less than a minute to place an order with Rare Beauty right after this. This will be the first and -last- experience for me with Fenty Beauty.

Appalling service for a high end brand such as this. I placed an ordered, had to wait 10 days to get it delivered, but it was ok. Got an email saying Hermes had my parcel but didn't have any option to re-schedule or divert the delivery on a Saturday night 9pm. They left my parcel out in the street, and after 1 hour it was stolen. Impossible to get a refund or a voucher. Will never buy from them again.