FentyBeautyReviews of fentybeauty.com

I ordered from fentybeauty website. Once ordered payment was taken promptly. 10 days had passed but no email of any confirmation or sign of the product. After sending emails and constantly contacting them only then i was sent a message of a refund not even the full amount. I paid around £18 for a product, I am receiving a refund of £14. I did contact regarding the amount twice got an email sent of the same refund. I'm going around in loops. I have no idea as to why they've deducted the couple of pounds. Would be nice to let us know. A little disappointing. I would give no stars but not an option hence the 1 star. Uk order.

Lack of options for resolving issues is horrific. Trying to get assistance results in endless circling of the same web pages. Not to mention they use Hermes/Evri as a delivery service who might well be the worst in the entire globe for delivering items. Never again

This made my skin dry and now I'm starting to have pimples. I'm going to try Hailey Bieber's skin care instead.

Do NOT I repeat , DO NOT use the Fenty Beauty site to order products if you're in the uk. I waited an entire month for my order to not turn up , even though I had realised 2 days after my shipping confirmation , that no tracking updates had been made , thought that was odd, contacted the company via ‘ online live support ‘ , who then told me ‘ yeah i probably has been lost in transit ‘ , I then ask to be sent out a new package instead of refunded , got told no a refund would be processed but before that happens I would have to wait the shipping period which is 8-10 days PLUS 7 days extra ‘ just incase it shows up ‘ :/. I WAITED THE ENTIRE MONTH before receiving a refund which guess what , WAS £6 LESS THAN I PAID , AS ITS REFUNDED IN DOLLARS !!! PLEASE SAVE YOUR TIME AND ENERGY . Love the products HATE THE SERVICE. Never again

Bought from this company for over a year never had a problem untill today Bought the foundation and had broken lid and coundnt use it Sent a video and pictures to them and woundnt do anything Will 100% not use again Wish I read the reviews first Absolutely shocking customer service.

They have the worst customer service ever for online orders especially. I would not recommend buying from them.

I never write reviews for products, so it should say a lot that I’ve felt compelled to write this one. I’d give it a zero if I could. Had to pay extortionate postage for it to take an actual age to arrive. Got the Pro Filt’r foundation and matching concealer. Read hundreds of reviews online, did the shade finder quiz on the website and finally took the plunge. When it finally got here I excitedly began applying it and what a disaster. It’s two shades off my actual skin tone, and the coverage is diabolical. Clings to every tiny bit of dry skin, doesn’t blend well and the coverage is both cakey and too sheer to mask imperfections. I get a far superior result with a cheap foundation from Superdrug which costs a third of the price. They then charge you double the initial postage price (which was from US to UK), advising this is a “discounted rate”, to return it to Slough (which is in the UK). I use DPD quite often, I’ve never paid £10 to send a tiny, light box anywhere, so this is absolutely not a “discounted” rate. All in all I’m down £15 and two weeks of my life wasted for the worst makeup I’ve ever put on my face. Avoid.

Id liked to have given a zero. Awful customer service. Originally got matched online to a shade, was told even if tried it, it was totally free to return. It arrived after weeks!! And was a shade so far off it was crazy. What they don’t tell you is that you pay extortionate postage costs to send it back. Half the price of the product that I don’t want! Awful awful Awful! Make up is cheap and so bad on the skin and customer service is misleading and costly! Don’t bother!!