FentyBeautyReviews of fentybeauty.com

Order takes forever to be processed. I made a purchase on November 25 2022, today at Dec 3 2022 it still hasn't even been processed. There is absolutely no way to talk to anyone through the website. The only thing you can do is check where your order is and read FAQs. They make it so difficult to contact custome service and if you were able to reach them theyre completely useless.

Customer service is completely useless, product cancelled as they ran out after I ordered

This is exhausting. If it doesn't affect you, you can't care mentality is not good enough anymore. Especially for companies/manufacturers and product chain transparency. And frankly, it affects everyone. They just don't see it yet. I am truly disgusted with the state of companies that refuse to be helpful or allow for transparency about their food lines. Anaphylaxis is not taken seriously enough in the west. If your products come in contact with, share equipment with (with no testing), supplier chain uncertainty... requires a "May Contain" label. At some point, someone has to do something about the life-threatening circumstances irresponsible, unhelpful companies such as this are putting people in. Ideally, the west would hold our food/makeup/brands that carry allergens institutions to a higher qualitative standard so everyone feels safe when eating, wearing makeup or even hugging a loved one who is wearing makeup, using a perfume product etc... The amount of background checking a person/parent/spouse has to do to ensure someone doesn't die is abhorrent. Your customer service is a failure. I commend the companies with 3000+ items that they trace and track and make available information that saves lives. Everyone else is government standard amoral filth.

Bonjour ,j'ai commandé un coffret à 24 euros+ 7 de frais d'envoi pour ma fille le 31/10/2022 , l'argent a était débité aussitôt mais mais toujours rien reçu et pas moyen de suivre notre commande. Très déçue surtout qu'on lit les commentaires laissé depuis 2020 par plusieurs acheteurs victimes de l'arnaque comme moi je ne comprend pas que ce site soit toujours en activité

It was my first time ordering from Fenty Beauty UK and it will definitely be my last!! The order was left outside my house with £50 worth of makeup inside, which of course was stolen! After sending back my declaration on the 20th October i haven’t heard anything back despite sending several emails! Absolutely disgusting customer service from what is meant to be a major brand! So disappointed and out of pocket by £50!!

I ordered something that was left in my lobby by delivery driver and stolen before I could get my hands on it. Box torn open, papers scattered on the floor and the two products taken. They did not issue a refund even though it was no fault of mine. I lost £40.

I was changed for an order that was never fulfilled and when asking about the order with customer service I am told they cannot find the order, then it was the payment couldn't be verified (payment is in place and I am being charged) provided proof of my order from THEIR system and also submitted proof the order payment was established successfully now my tickets are being closed with no responses from anyone. I am now left to dispute this with the financial institution. Do not bother ordering from this site IDC how good the discount is just purchase the products else where if you really want them.

Shocking website experience and customer service. I was charged for “free” samples. I contacted customer services via chat conversation when i saw this overcharge in my email confirmation and I was told was only part of the billing process, this was not true as i was charged £25 over what the value of the original products i ordered were. Contacted them via chat,email and phone to just be passed from pillar to post (they kept saying my issue couldn’t be dealt with via chat/email and the phone number they gave me doesnt ring) with no resolution. Do yourself a favour and order from Boots rather than through this poor performing website