FentyBeautyReviews of fentybeauty.com

The most awfull customer services i ever experienced !!

So far: Overwhelmingly bad. Ordered way before X-mas on December 13. No clue what is happening - order has not moved since December 17 and is apparently still in the US? Not used to a situation where 1) I have paid for a product that 2) never arrived. What is going on, Fenty?

*** AVOID*** My daughter ordered for a present for her sisters Birthday. Surprise surprise it never came. She contacted them by email and their response was sorry it got lost. They have promised that they will refund her, however not the full amount and also excluding the delivery charge.

Really bad customer service from start to finish my item took a very long tint to arrive I emailed for an update and got no response. When I did arrive there was an item missing. I spoke to customer service on live chat for a replacement as I couldn’t get the item in the UK and the black Friday deal was only on for a few days plus I had paid for the shipping I really needed to have a replacement sent but without asking they refunded me when I questioned this they just said it was there policy and then ended the chat. Emailed them and they just repeated it was policy - shame

I am the same as most on here have experienced- I ordered my items on 26/11/22 and I checked it and all it said was awaiting collection from courier ( for over two weeks) now I have checked over the last two days and it states shipped but oh look no delivery info - it’s not available. So it definitely won’t be here for Christmas and I’m with no goods and they have had my money for over three weeks - disgusting oh update - I received a parcel from Fenty today with the completely wrong products in it - you couldn’t make this up

At this point I don’t even care what I ordered or the quality of it… UK order PLACED ON 29/11… it is 13/12 and still no sight of my package. It’s 2022, worldwide shipping for such a brand shouldn’t take this long idc. Worst than that, no way to chase this delivery up, customer service unresponsive/unreachable …there are Royal Mail delays during the season, and now snow delays….I honestly have no clue when this package will come…and the “tracking” portal is so garbage it’s no help at all…..,as a fellow reviewer stated, save urself the stress and order through boots or any other UK based company that carries fenty.

Order on 23/11. Sending tracking information on the 29/11. The last update was on 30/11. Contact via form and email several times and didnt receive any answer. Impossible in the chat. Today finally con contact costumer service by chat. Asked for a refund as the product were a christmas present and they are not gonna be on time (I think they didn’t even shipped them). Still waiting for the email confirming that they are gonna refund.

Got given a wrong order. By chance two items matched mine. They charged me for those and gave a full refund without offering me the choice of redelivery (because it was to the U.K.) So they basically didn’t want to give me the products I wanted at the discounted Black Friday prices. Don’t buy directly from their website buy the products from boots or Sephora where customer services actually care.