FentyBeautyReviews of fentybeauty.com

Where is my order? Will you please reply? Ordered over 12 days ago and nothing. Won’t respond to emails! Ridiculous. Avoid

Poor application of foundation and concealer, assistant clearly not interested in her job and did not offer any advice or helpful hints. The makeup was so poorly applied,it has given me a negative impression of the brand which is sad.

I was so excited to start using my Fenty products. I got the cookies and cream mask and the fat water toner Serum. The serum burnt the skin off of the side of my face and my neck. For the past four days all I’ve done is explain to people what happened to my neck and face!! However, I love the cherry treat conditioning oil and I love the plush puddin lip mask. I would give both of those five stars. I also love the clear gloss. By mistake I put the order through twice now I’m stuck with this toner that I’m afraid to use. I would highly recommend buying small sample sizes before you waste your money on large purchases just to see how you react to the product.

Awful. Ordered and took my money. No dispatch after 10 days. Chased to find out what was happening. No reply. Suddenly order was cancelled and refunded without request after 2 weeks. Item was due to be a birthday gift. Wouldn’t advise anyone to order from here

I wish I read all these reviews before I place an order. The customer service is absolutely disgusting. First of all, super unfriendly website where I purchased more than £100 worth of products to get a cute purple bag but after clicking “add” it turns out you need to click extra button to add it properly. Then I wanted to cancel my order in order to reorder everything and this biach “Michelle M” said something like it’s not populated in our system yet so “cannot do anything right now” and the b.s. of “cancellation is a courtesy” and mean what the fk? So if I ask a vendor to cancel my order I’m asking for an extra favor?! Is this person fk educated or not? Then they ended the chat even I said “I’m not finished”. Ofc I left a bad review but I’m pretty sure nothing will be done about it. LAST TIME BUYING THEIR PRODUCTS!!!

I can't comment on the customer service because my order experience was straight forward. I ordered my stuff, it arrived, everything was correct. Which is why I am taken aback by the brand's poor rating in that regard but it does not have a feature to review on the website so came here to leave my review and warn others. Initially I was happy with this brand's products. Made my skin soft and smells good without being overwhelming like a lot of skincare/hygiene products have been in recent years. I have the whipped body butter, fat water toner and body soap. However, as much parading the brand does about being natural and healthy and whatever, each one has an incredibly harmful chemical/chemical combination in what I purchased. The skin toner has Red 33, benzoic acid and citric acid. All synthetic dyes are carcinogenic and dangerous and banned in other countries and benzoic acid is not a problem by itself but with citric acid creates benzene which is a carcinogen. The soaps have polysorbate 60 which can cause detrimental reproductive effects, organ toxicity and is overall dangerous with repeated exposure. Coumarin is in the body soap and it's recommended to reduce exposure to it (skin or ingested) due to toxicity. If you buy anything from this brand look at the ingredients and do research. Based on my experience, I haven't found one that doesn't have a dangerous chemical/chemical combination in it.

I placed an order on 27 November and I was hoping that my package would arrive before Christmas as I was about to leave the country on 25 December, but the package actually arrived on 28 January, one month later, which is totally unacceptable. Very disappointed!

After purchased a couple of products from Fenty, they sent a notification that one of the products is out of stock, and that refund will be made. However, I’ve never received those refund so I’ve contacted their customer service, which they said it has been automatically refund, and the money was not charged, however that was not the case which I’ve tried to explain to them many times. In the end after contacting them back and forth, they send me the refund notification on 21/12/22 and since then I have not yet received my money back.