FentyBeautyReviews of fentybeauty.com

Ordered from them in November, my parcel hasn’t moved according to tracking since 27.11. I’ve messaged them a few times and had no response, just opened a case with PayPal.

After waiting for 2 weeks for my order of a make up set, I have just received a parcel including a lip oil - something I did not order. What I did pay for was not in the box. This is utter incompetence. The customer services are also useless. This is a scam! Do not order anything from this company.

Je n’ai jamais reçu ma commande … et le service client ne répond pas aux mails ni aux messages sur Instagram. C’est une vraie escroquerie

I've been trying to contact you for two weeks, I bought perfume, creams, that's it, on November 22nd, so far no sign of my order, almost two hundred pounds, thrown in the trash, I'm so disappointed, I've been buying at Fenty for some time and I would never have imagined the size disrespect. A tracking label was created but my order has not been shipped to date.

This is not at all the experience I was expecting from this brand. I order a new lipgloss that just came out. Received the order super fast, maybe 2 days, opened it up and it’s the wrong item. I was upset because I was super excited to try this new gloss out but figured it’s fine, mistakes happen, I’ll just reach out to customer service. That’s where I learned how terrible this brand is. Just takes your money. It says on their websites that their hours for cs are 9am. I called a little after 9 and was on hold for over 20 mins. While I was on hold I also tried to do the chat online option. Also ended up waiting the same amount of time on hold. No one ever responded. I emailed them and I’ve still yet to receive a response from this brand. I called back again after 10am thinking I would give them some time but I ended up being on hold for over 30 mins with just elevator music playing. I tried doing the chat again and same thing, waited over 30 mins and no one ever came. I can’t believe this is the type of service that is provided from such a brand. I will never order from them again. Buyers beware.

Have dealt with them twice where their customer service is the absolute worst. First of all, they don't pick up their phones so good luck trying to reach out. Second, their emails will just disappoint you. They only respond to emails with words, not solutions. You're better off reaching out to your bank to dispute a charge when they've messed up.

My order did not turn up, parcel tracking link did not work. No response from customer services

Received my order did Not receive my free gift (no code required) Also purchased thicc eye cream, turned at least 100 times to no avail. No product produced called cust svc spoke with Graylyn who was rude and not helpful! Graylyn KEPT telling me to go to the website to return my self when informing her I was having trouble she still insisted to make the return myself and also wasn’t helpful with the free offer! I have been a customer for several years purchasing hundreds of not thousands $ in product old customer service was excellent this new service is the worst! Makes me not want to buy from Fenty in the future! Terrible service Fenty just terrible!!!!!