Fender Musical Instruments CorporationReviews of fender.com

Ordered a microphone advertised on sale on September 1st 2022 from fender.com. Was promised 2-7 business days delivery however no tracking number was sent to me. I called Fender 800 number 3 times and was on hold 40-45 minutes with no answer. They prompt you to contact consumerrelations if you don’t have 3-4 hours to wait on hold. After sending them 3 emails still no reply. Had to call and pretend to buy something and after 18 minutes holding finally got a CSR on phone. She apologized and offered to refund my purchase price but for all my trouble she VOLUNTEERED to send me the microphone anyway. After a week had passed she still couldn’t confirm when or if the microphone 🎙 had been sent out but offered to have him call me. He did and did nothing but patronize me for 2 hours and 24 minutes over the phone explaining how they are located in Arizona with a big warehouse in San Bernardino CA where the microphones were stored. He gave me some BS about having to first TEST the microphone before they could send it out which he later admitted was only a batch test as I asked him why you would place an item on sale and tell the customer it shipped if that was all bull? Without a tracking number as well. He deflected by saying they only had 14 people to respond to thousands of emails daily ( more lame excuses) and said he had brought up these issues with upper management to no avail. Now, almost 2 weeks later, still no microphone 🎙 and no update. I see that Fender reviews have a poor 2.7 rating overall. If I could give them a negative review number I would. BUYER BEWARE! Fender.com is fraudulent and will lie to you and have you chasing down your order exhausting hours of your time with zero results. They should and will be reported to the Inspector General as well as a consumer complaint filed against them for mail fraud. Simply refunding my money is a small pittance in return for the time trying to find out WTHis going on with my order. In summary, do yourself a favor. STAY TOTALLY AWAY FROM FENDER.COM! Go to Sweetwater.com or GuitarCenter for online purchases. They will jump through hoops to maintain you as their client and you will not go through the hell and chaos I was put through. As far as I am concerned Fender’s name is mud and truly means nothing anymore as a Brand and I will never buy ANYTHING from them again! PERIOD! BUYER BEWARE! RED FLAGS 🚩 ARE FLYING HIGH with these clowns. You have been warned! If you want them to take your money, then not deliver what you ordered, then BS you about it for hours and days, then FENDER.COM is the company for you!

My new 2019 fender elite bass is utter rubbish. Not even playable at all!!! Why? From the fender factory, The frets are so razor sharp when you Try to play the bloody fender not elite, your fingers are bloody immediately. Hello Fender your new fender elite bass is a pile of junk from the factory, it is so garbage that it renders the bass players fingers on his fretting hand blood Soaked when attempting to play said trash instrument…I called fender and they said to bad sucker we screwed you hahaha…

Bought a Fender Champion 100 in 2016. First one shorted and began smoking seconds after plugging it in and turning it on. Returned and replaced, no problem. Thanks to Sweetwater where it was purchased. The replacement amp was used sparingly for a few years in a smoke free, climate controlled home studio environment. Then one day I turned it on and the lights on the amp did some flashing and it never worked again. It was a few months out of warranty, so I took the amp to a locally authorized Fender repair center, more than willing to pay for the repairs out of pocket, though disappointed it failed after such little use. After a couple of weeks of sitting on the job, they called to tell me there was indeed an electronics issue but Fender was not supplying service parts for the model. It could not be repaired. I simply don’t understand why Fender would put an amp on the market designed to be disposable at $400. Granted, not a big ticket item, but for a working class musician that’s a bit of an outlay. In hindsight, after the first one blew up so quickly, I should have returned it for another brand. I now have had a Vox amp from the same price range for 3 years which had seen much more use and it has been nothing short of flawless so far. Bye Fender. (Got rid of my Strat too.)

Fender Play website is a disaster and the content is clichéd and shallow. Given up even trying to use the site now. Their guitars are "pot luck" for the buyer, some are good some are ok and some are terrible. Like all big companies they lose interest in looking after their customers.

I've got Fender Vintera Jazzmaster and one of the strap buttons was loose and cannot be tightened as the screw keeps rotating and tone control is broken too. The quality control at Fender is deteriorating dramatically so you will need to do a lot of work by yourself to be able to play Fender guitars as normal which is extremely disappointing when you pay such an amount of money. If you can avoid Fender, you should.

Fender does not support their products and now make a lot of rubbish. My Fender twins foot pedal went missing the amp is garbage without one. Fender’s response was buy a new amp..no help at all. They market the old image but basically sell trash.. P S. bought a G&L guitar made by George &Leo the original creators of Fender and the quality is spectacular...

Hello out there, I purchased a brand spanking new ‘Newporter acoustic guitar’ from Fender UK in January 22. When it arrived I was so excited, however after closer examination I discovered that not all was well….first I realised the strings were rusty, on further inspection I realised there was residual glue on the neck where it joins the top of the body plus various light scratches just under the bottom of the last fret……I was so disappointed, perhaps a botched repair job I thought. I contacted Fender UK, they informed me of the returns policy which were duly met & I retuned the guitar, & this is where it all went wrong. I requested a refund which was approved & consequently waited some days expecting to see the money in my account, apparently there was a transaction cliche, “you will receive the money asap”…..nada…. The money finally arrived in my account after 5 weeks & some stern words with the manager….. A point of grave concern with this product!!!! A tag on the neck of the guitar informed me of a California Proposition 65; WARNING: Cancer and Reproductive Harm….. I’ll let that speak for itself…. I never in my wildest dreams expected this kind of treatment from ‘FENDER UK’ Rob Storrie (retired sound engineer with 45 years of experience in the music industry)

Purchased my dream guitar. Fender Jaguar, from PMT, UK, last year. Looks lovely but playability is horrible, the strings rattle and buzz (cheap feeling hardware), not something you expect for a purchase worth over a thousand pounds. After reading reviews I am not the only one who has had this problem and apparently spending money on after market parts is the way to fix it. It’s still within warranty so I emailed Fender and they told me to speak to the supplier but I can’t see them doing much as it requires more than a set-up.