Fender Musical Instruments CorporationReviews of fender.com

Was having a very minor issue regarding a purchase through an authorized dealer (who shall remain nameless). Was just going to let it go but then figured I’d run it by consumer relations in a quick email to Fender central command. Nothing to lose, right? Well Will D @ FMIC actually responded within the same day, was super courteous, & worked to resolve my issue. Pretty cool behavior from a gigantic corporation. Looks like they’ve empowered their CS folks to truly serve. Thank you.

I was fortunate to get a caring Fender Rep concerned more about answering my concerns than making a sale. As a matter of fact, his recommendation convinced me to purchase a Mustang GTX-50 after returning an LTX 50 because it would not update the Fender Firmware, and he did not make an immediate sale. Ceasar not only answered all my questions thoroughly, but he also called on time as promised (something I am not used too these days) Highly Recommend Ceasar if you are considering Fender Help

Great customer service. They worked until they solved my issue. Very patient very helpful

Had a problem with my Mustang Micro. Wouldn't charge. Or turn on. Pretty sure it was out of warranty. No problem at all. They're sending a new one out anyway. Fantastic support and service. I can't rate them highly enough.

I ordered a new AVII 61 Strat from an interstate store that came to me with some issues requiring a return and replacement. Unfortunately, the store didn't have a suitable replacement available. To my surprise I was contacted by Fender who wanted to help resolve the situation. They had an excellent AVII in stock in the warehouse and working with the store they were able to sort out the return and replacement of the guitar. Throughout the process the Customer Service Representative at Fender was friendly, open to discuss the issues and ways to resolve them, quick to respond, and just generally an all-round good bloke. It made the whole situation go from 'aw crap' to 'awww yeah!'. So stoked with the outcome!

I think that I like about fender is first there music instruments and second their customer service because, I write to them because on my prepaid card part of the code I need got scraped off and I couldn’t redeem it and the write back fast and offered to help me?

I have an sd-60 auostic. It’ll only get better with age, replace an occasional string, (Ernie Ball for me - Sorry Fender) Always works, no online updates, viruses, knobs, no Amp… Classic. I have strats and amps too - touch wood they last as long as me…. Will probably need a rewire/pots at some point!

Bester Kundendienst! Sehr freundlicher Mitarbeiter am Telefon. Die Gitarre kam noch pünktlich an. Bin vom Service begeistert!Vielen Dank für die schnelle Lieferung