Fender Musical Instruments CorporationReviews of fender.com

I'm used to being somewhat disappointed with the support I receive, when online orders arrive damaged, or missing parts. In this case, a tuner that was part of a Fender FA-125 guitar kit (tuner) was broken on arrival. I followed directions on the Amazon website and quickly found my way to Consumer Relations at Fender, sent a note detailing the issue and was quickly contacted in turn by Kane Kitchen a Gear Advisor at Fender. Kane's response was courteous, clear and concise and he resolved the issue perfectly within a few minutes. The experience was excellent and exceeded my expectations. Kane's service skills and competence level are excellent. Thank you.

Had an issue with a pickup I ordered. Customer service was on it, very responsive, shipped the replacement overnight, and made the process very easy. I worked with Kane and they were extremely helpful!

In general, Fender provides excellent customer service, but today, I was especially impressed with Gear Advisor Caesar Tapia. Caesar was friendly, informative, generous with his time and he also had extensive knowledge regarding a very wide range of Fender products and services. I've found that these days especially, it has become increasingly rare to find someone who serves as a model ambassador for the companies they work for, and Caesar is exactly that. I can't say enough good things about him, and this definitely helps me remain a dedicated customer of Fender!

Ordered an acoustic guitar for a family member for Christmas, when the guitar was damaged in shipping, Fender customer service was quick to send a replacement (that arrived in perfect shape) with no fuss. Thank you Madi H for your help!

Called the customer support line for the Tone Master Pro (TMP) regarding the latest Firmware Update not cooperating with my Mac. Customer Pro (Cory) walked me through various options and within 15 minutes had me all updated and ready to rock. Very knowledgeable, patient and friendly-helping Rep...Thank you Cory...good job. --- ROKRmarc

Ordered a guitar that came with an amp and a cable, the cable ended up being faulty and made the amp and the cable both unusable. I reached out to Fender's customer relations department and their gear advisor, Kane Kitchen gave me a prompt and courteous response and resolved the issue exceeding the highest customer service standards sending me replacements for the damaged products within the week. Thank you Fender and thank you Kane Kitchen. Will definitely recommend Fender to anyone after this experience.

The wait time was minimal, and the communication I had was with an actual HUMANBEING..There wasnt 20 BOT questions to get me to Mark B. the gear adviser who was as pleasant and helpful as I could have imagined. Mark B. and Fender you have confirmed why it is that I only buy Fender...

I've been a big fan of Fender and their amazing musical instruments for some time now. I was super excited to get our nephew some new gear and sadly it turned out that someone beat us to the punch and already bought it for him. The level of respect and quality customer service that I received throughout the return experience only strengthened my support of this company. Thanks for being a reputable company with great customer service, not very easy to find these days!