Fender Musical Instruments CorporationReviews of fender.com

I recently sent back an Affinity Tele. It was within the first 30 days of purchase. The reps at Fender were AWESOME. Both Kane and David were responsive, professional and invested in providing a solution. They sent me a return label, and also sent me a new replacement Tele, which so far has been great. I am very pleased with the service that I have received and would recommend buying direct from Fender.

Long time fan of Fender and have owned many of their guitars and used 100’s of their parts and pickups in my work. Had a brand new set of Custom Shop Twisted Tele pickups that unfortunately had a defective neck pickup. I’ve played and installed this neck pickup in several guitars and love it, but something was wrong with it. After explaining the issue and my troubleshooting process they just sent out a new pair. My customer is happy and I am happy. Thanks to Mark B in customer service who went above and beyond and was attentive to my calls/emails and took care of me. Very pleased to see Fender stands behind their product and warranties. Thank you!

I reached out because an amazon seller (labeled as "Fender Store") sent me an empty envelope. I got connected to Kane and explained the situation. Kane was courteous and extremely understanding of the odd situation, and overnighted me the product I bought. A++ service, and I'll certainly buy directly from Fender next time.

Needed Presonus support due to hardware failure, They initially answered my ticket asking questions like version etc. Then radio silence. I then called Support and spoke with Mark B. from Fender. My issue was immediately addressed with prompt, courteous service and I am more than happy with the outcome. (Warranty replacement). I really cannot express how valued I felt as a long time customer and user of both Fender and Presonus products. Major Kudos to Mark B.!!

My experience with Fender from top to bottom start to finish has been exemplary. Not only has this company with precision knowledge and love of craft produced some of the finest musical instruments in the history of mankind, their customer service is on that same level of excellence. For example, I was having a serious technical issue with my mustang GTX 100 leading to frustration and, rather than beat around the bush or put me though hoop after hoop or add to the frustrations before a refund or exchange like so many other companies would, Mark B simply sent me a brand new one, under warranty. No questions; no problems, just cheers and enjoy. Now that is how you treat and retain customers. These kind professionals at fender truly care about their customers and want them to not only succeed in their musical endeavors, but they want to help, reduce stress, and simply make the customer happy. This Fender customer first motif is sorely needed in a world where many companies try to side step away from accountability for any mistakes or product issues. Fender has been a great experience and I am so happy to be able to enjoy their fine instruments that bring me so much joy and be a part of the fender family.

Excellent customer service. Very helpful. Got free replacement guitar for my grandson, which I bought from Amazon. Thank you very much team and special thanks for supervisor Carina.C. for understanding and quick response. Great company. Great service. Great service!!!

I love fender a lot the guitars are fantastik the amps are on fire some of the best tones I have ever heard and to make it even better the costemer service is fantastik. So you can tell i love fender and theirfor I Will give it a 5 star rateing 🎸

Customer service is a 5-star! We purchased a Fender guitar for our son. We must have thrown out or misplaced a promotional item. I contacted Fender and they were so kind and helpful to still honor the promotion. They even went above and beyond by placing the order for me and shipping it to me without having me place the order.