Fender Musical Instruments CorporationReviews of fender.com

Great customer service

Mark B in customer service is the best! Helped my son obtain his whammy bar (3rd party seller did not include w strat) and made his day with some complimentary fender merch for our inconvenience.

Bought an acoustic guitar off of Amazon. It came with hard shell case. It came locked but no keys. I was able to pop the lock & get the guitar out. Amazon told me to contact Fender. I called & spoke to Caesar Tapia, a customer service rep. He was extremely helpful & took care of my issue ASAP. Excellent customer service.

I had an issue with my Squier PJ Bass that required a warranty replacement, and Kane Kitchen at Fender handled the entire process with absolute professionalism and care. Communication was clear, fast, and transparent at every step, and I never felt left in the dark about what was happening with my claim. Kane made what could have been a frustrating situation completely stress-free. The replacement process was smooth, efficient, and handled exactly the way customer service should be done. This experience honestly restored my confidence in Fender’s customer support. Huge thanks to Kane Kitchen for going above and beyond, truly excellent service.

There was a delay with my order because of part shortage(s), but the quality of the product was incredible and totally worth it. The service throughout the process was also first class and accommodating as well. I highly recommend purchasing high-end guitars from Fender.

Kane Kitchen went above and beyond providing me with excellent customer service. He had the answers to the questions I had and sent me my free gift very quickly! Thank you Kane Kitchen and Fender

Wow, impressive customer service! I had an issue with my wireless unit. They responded the same day saying they would replace it, which was impressive enough, but the OVERNIGHTED ME A REPLACEMENT! Damn. They really stand behind their stuff.

I bought a guitar for my son for Christmas. After only a few hours of use the end of the connector on the cord broke off inside the amp so another cord could not be plugged in. I contacted Fender and they requested pics. I sent the pics and a new amp & cord arrived THE NEXT DAY!! Best customer service I've had in decades!