Fender Musical Instruments CorporationReviews of fender.com

Really happy with my experience. Fender support and the service team were responsive, helpful, and easy to deal with. Everything was handled smoothly, and my guitar came back in excellent shape—plays great and looks great. Thank you for the professional support and quick turnaround.

Mark B. provided exceptional support and was truly committed to finding a solution. He navigated the troubleshooting steps with impressive efficiency and clarity, ensuring no time was wasted. Thank you so much for getting me back up and running!

Due to no fault of their own, I ordered the wrong thing but they worked with me to get everything sorted out. Excellent customer service. Thank you!

My father instilled in me growing up a deep appreciation for music, and helped foster the idea that music has inherent powers of healing, evocation, and a lovely ability to dissolve social barriers. He taught me what I know of recording and production. Fender gear was a staple of my formative years. When Dad passed a couple of years ago I inherited some awesome Fender instruments, and some PreSonus devices. I had questions about it, and when I reached out to Fender, I got some good information, stuff I did not know. The Fender Rep, Mark B., was quick, knowledgeable, courteous, and respectful. Hard to find these days. I'm happy to know that the customer service is as good as the product! Thanks for your help, Mark

I live in Brazil and I bought a Fender amplifier at Guitar Center Orlando Store. The seller guy that I didn’t need to test it in the store. Even so, I tested it during my trip and it was OK but when I got home, it would shut off by itself and suddenly stopped working. I contacted the dealers in Brazil, but they didn’t provide any assistance, nor did the store where I bought it (Guitar Center). I contacted the factory directly, who promptly assisted me and resolved the problem by sending me another product in perfect condition. Thank you @fender (CAESAR TAPIA), and “no thanks” to @guitarcenter , @pridemusicshop and @mademusicstore who failed to act.

A latch broke on the case for my Gretsch Falcon. I went to the Gretsch site for guidance for warranty issues, but they don't tell you how you get help. So, I called Musicians Friend where I bought the guitar.. They wanted to help, but sent me to a local Fender repair center. They told me I should just call a Fender Gear Advisor. I can hardly believe how easy it was and how fast it was handled. I called the number that came up from Googling "Fender gear advisor". Will D. answered in about 30 seconds. He emailed me a couple minutes later with the few things they required. The next morning I sent those in via that email and in less than 24 hours I had a new case. Thanks Will!

Caesar helped me locate and order the correct machine heads for my old Duosonic. He also helped me determine which Telecaster neck that would be the most similar to my Lonestar Strat neck. I tried the neck he suggested on the American Pro II Telecaster and bought it on the spot. Thanks again for your help Caesar.

Working with Caesar Tapia via email to answer some questions about a telecaster I had. He took his time was patient and either answered my questions or guided me on how to find the answer. He has kept an open line of communication and even followed up on a few things. His customer service is some of the best and Fender is lucky to have him.