Fender Musical Instruments CorporationReviews of fender.com

I called into fender gear advisors because I wanted to know if there was a smaller version of the 59 baseman. I planned to use the normal 59 for live gigs but wanted something smaller for rehearsal. My call was answered by Caesar who walked me through some options. He took his time explaining all the key differences pros/cons of the gtx and lx models. He was incredibly patient and knowledgeable. I purchased the GTX 100 from the fender site and let Caesar know, he tracked my order and gave me updates. Top notch customer service. I can’t thank him enough. When the amp came is was blown away at how awesome it sounds and how easy it is to use. Plus the fender tone app really boosts the usability. I’ve talked about it so much at work that in of my coworkers bought one today. Caesar is amazing. I’m glad we connected

Kane Kitchen was the guy who helped me and he was awesome! He was very polite and informative and went above and beyond to help me replace my damaged items. People like him are why Fender is my all time favorite instrument and employees to talk with. By far the best experience I’ve had in such a long time with a problem. He is very much an essential employee and thank you again Mr Kitchen for all your help.

I am very happy with the excellent customer service provided by Caesar A. Tapia. I had an issue with an amplifier and he responded quickly and efficiently. I was impressed with the whole experience. Fender is an excellent company and will be happy to do business again in the future. Thank you again for all the help!

I tried several times to update my Tone Master Pro amp following the steps I found online, but neither my phone nor my iPad would connect with the TMP. So, I called Fender tech support and reached Kane. He was in the middle of explaining what I needed to do when the phone somehow disconnected. I resigned to make a call back when much to my delight, Kane called me back! He sent me simple instructions - I needed to use a computer to connect with the TMP, not my phone or iPad. Once I did that, the update was a breeze. Thank you Kane for your support, and thanks to Fender for the awesome TMP amp. I've pared it with a Telecaster Ultra - WOW! What a beautiful combo!

A few times I have had to reach out to the Fender technicians and found them to be the best ever. Kudo's to the gear advisors, particularly Will D. for taking care of me. The team here truly stands out. Not only do they offer some of the finest products available, but their customer service is exceptional. Initially, I was hesitant to incorporate digital products into my collection of analog effects and amplifiers. However, after trying a ToneMaster Pro several years ago, I was thoroughly impressed. Now, I regularly use the Tone Master Twin, Tone Master Pro, and several FR10s. I wasn’t always a Fender enthusiast, but that has certainly changed. I find myself repeatedly returning for their guitars and equipment. One day, I realized every instrument I relied on was from Fender. It's common to see other brands comparing themselves to Stratocasters and Telecasters, which, in my view, represent the gold standard of instruments. On occasions when I've contacted Fender technicians, they've consistently provided outstanding support. Special thanks to the gear advisors, especially Will D., for their attentive assistance.

Will D - gear advisor. What a great experience! Absolutely knowledgeable and helpful. Thanks again. Fender’s customer support is excellent!

The straps that hold open the top of the case for my 1-year-old Ultra Telecaster failed when the case was opened. I contacted Fender customer service (Madi) and after providing photos and my purchase documentation, the case was promptly replaced under warranty. Fender stands behind their products and supports their customers!

My first call to Fender, and I was honestly surprised by the time I received from Mark B. My concern was a possible warranty issue, and Mark quickly “got it” based on his personal knowledge of guitar. After other customer service experiences in general, it was uplifting to call Fender and talk to an intelligent guy who clearly wants to help.