Fender Musical Instruments CorporationReviews of fender.com

I recently purchased an LTX50 amp direct from Fender. I have enkoyed the first few weeks of playing, practicing, rehearsing with this amp as well as the footswitch. The speaker is terrific and gives the low end that most modellers miss. I had an issue with the amp connecting to my MacBook and opening the Fender Tone app. I contacted customer suppoer and exchanged emails with Kane Kitchen. I got a little anxious and frustrated with the exchange (my fault). In the end, Katie was a fabulous representative of Fender. She made sure I had everything I needed , and we discussed that Fender TOne is not written for laptops only mobile devices. It is difficult to find people these days who maintian a leel head, are intiotove and mindful of the person they are dealing with. Katie is just that. And more. I am fortunate to have worked through my issues with her.

Great experience with Fender, as always. The shipping was extremely fast and my bass was pristine straight out of the box. I also had a stellar experience with Mark B, from Fender Support. He helped me resolve a payment issue very quickly - probably the most friendly and helpful support I’ve come across in a long time. Strongly recommend Fender for purchasing instruments direct. I’ll be back!

Ben has dealt with me on multiple occasions regarding cable warranty and is the epitome of professional and efficient. He picks up my emails extremely promptly and deals with the query just as quickly. Superb individual, 10/10 customer service.

All perfect , super quick help with a floor traveler copy

In addition to excellent effectiveness and resolution time, Fender's support team, and Mr Louis in particular, demonstrate outstanding sensitivity to customers' needs. They paid attention even to a minor issue and fully resolved it in record time. This uncommon quality contributes to maintaining Fender's brand reputation at the highest possible level.

Very quick and thorough response to email query!

Caesar Tapia sent a free MGT-4 footswitch magnetic overlay (discontinued product) for the Fender LT-50 guitar amp to me for free. Excellent customer service. Thanks Caesar!

Super kind and fast reply!