Fender Musical Instruments CorporationReviews of fender.com

I had reported a new EVH guitar with factory D-Tuna had mechanical defect, requiring extensive correction. • Nathan confirmed QC failure; I requested replacement/refund due to defect upon receipt. • Nathan advised warranty process requires service center evaluation for replacement approval. What I sent Based on your confirmation that: the defect is not within acceptable tolerance the issue represents a QC failure and that this should have been caught prior to shipment it raises a reasonable expectation that the unit I received was not fit for sale in its delivered condition. While I understand the option for warranty repair, this situation involved a brand-new instrument requiring full disassembly and correction of a manufacturing defect immediately upon receipt, which is not an acceptable customer experience at this level. Given this, I would like to request one of the following resolutions: Replacement of the instrument with a fully verified unit from a different production batch, or Full return and refund, or An equivalent goodwill accommodation (if replacement is the preferred route internally) Additionally, if helpful for your internal QC review, I can provide: serial number photos/video documentation and a summary of the mechanical obstruction observed My goal here is simply a fair resolution for a product that clearly left production without passing proper functional verification. Please advise the best path forward and whether this can be escalated to a product or quality assurance supervisor for review. Their response is as follows they’re are many but they all do the same take it to get serviced. Not let’s make it right Sorry to hear of the problems! Thank you for reaching out and for the thoroughness of your documentation. I want to acknowledge upfront that the experience you've described — spending several hours disassembling, deburring, and re-calibrating components on a brand-new instrument — is not acceptable, and it is not the standard we hold ourselves to. I'm sorry this was your introduction to the product. Your diagnosis is well-reasoned. An internal burr obstructing the leaf spring mechanism of the D-Tuna assembly is a mechanical defect, not a setup variable, and it should have been identified and corrected before the instrument reached you. That it wasn't is a failure on our end, and I want to be straightforward about that. To address your specific questions: Is this type of defect within normal tolerance? No. Mechanical obstructions that prevent reliable function of the D-Tuna system are not within acceptable tolerances for this product. A properly assembled unit should transition cleanly and consistently between E and D without requiring the level of intervention you undertook. What quality-control processes are in place? Instruments at this tier are subject to functional hardware checks and play-testing prior to shipping. Your experience indicates those checks did not catch this defect on your unit. I have escalated your case and documentation directly to our Quality team for internal review. Are there known batch variances that could explain this? We are not aware of a widespread issue on this production line at this time. However, your report has been flagged for investigation, and we will be looking into whether other units from the same production run have been affected. In the future, if you ever encounter ANY issue, we have a 2 year warranty that is designed to cover manufacturing defects. We have a network of authorized service centers throughout the US to assist with a warranty claim. Their response is to take it to get serviced it was not properly verified now I got to do all the running around after making the repair which shouldn’t happen. It’s like buying a new item car, lawn mower, etc and then having to repair it to make it work that is not viable resolution and to me is a cop out Just feel I am getting the run around after they admitted it shouldn’t have been sent out. I have emailed others in the company with no response. So I can say my experience is not satisfactory and that they put it in the consumer. Very bad customer rapport imo. When calling the number 1-800-856-9801 all I get is a ai answer and when you try to connect it disconnects me. Horrible experience In response to Fender today: I am waiting by and look forward to your response and communication.

I've been a professional guitarist for more then three decades and I get through a lot of strings. My preferred choice for electric guitar strings has always been Fender Bullets but recently the bullet heads have been flying off even whilst fitting them at the new stage. This is unacceptable so I reached out to Fender to enquire as to the probable reason. They denied any knowledge of such a fault. Having had a number of top E-strings go on me I asked if I was able to source any single top E-strings so I could complete the sets that on account of ball ends coming off had been rendered useless to me, the answer was an affirmative no. So denial of the problem and no offer of a resolution. When I think of the thousands spent over the years on strings, strats and even PA equipment it's a poor show they couldn't oblige me with a few single e-strings to make up for the faulty ones they had sold me. The company as a whole have become greedy and have demonstrated a lack of integrity in both their products and their artist/customer relations...at least where I am concerned. Disappointing!

Terrible products and even worse customer support. Imagine waiting for more than 2 years for a firmware update and for customer service to tell you "just buy another product".

Could not be more disappointed. We ordered a circa £1,800 mod shop Fender for our son as a special Christmas gift. Contrary to the 8-10 weeks advertised delivery time, it took over 18 weeks to ship. The company were not proactive in providing updates, but did respond to emails after a short wait. I was advised that i would be contacted to arrange delivery once the guitar was in Europe. That didn’t happen. Instead, I’ve been notified today that the guitar has been delivered. Presumably it’s in a cardboard box outside my front door. Possibly with a label saying “Fender” and including the value ! Hopefully it will still be there, and not damaged by any inclement weather, when I return home in 6 days time. If it has not been stolen / rain damaged i’ll post a further review on the actual product, but based on the above experience I WOULD NOT RECOMMEND buying a mod-shop guitar directly from Fender.

Fender have recently taken the legal high ground by winning a copyright case preventing other companies from selling copies of their designs. Fine. But if you’re going to enforce the law when it suits you, you don’t get to pick and choose which regulations matter. Advertising standards exist for a reason. If a manufacturer publishes a specification and charges accordingly, the product should actually match that specification. My personal example is the Made in Japan Hybrid II Telecaster HH, which Fender’s own specification states includes push-pull coil-split functionality. The guitar supplied does not have a push-pull pot fitted at all. The advertised feature simply doesn’t exist on the instrument, despite the functionality also appearing in the specification when checking the serial number. To give some context to the frustration here, this is now my 7th or 8th attempt at purchasing a new guitar after repeated issues across different instruments. Others have arrived dented, with lacquer peeling, or with parts loose and wobbly straight out of the case. One example, an Ultra model costing over £2,000, even arrived with metal protruding from the pickguard, which should never have left the factory on a flagship instrument. Fender have a duty of care to there customers. For the record, in every case I personally saw the manufacturer’s packaging opened for the first time in store and twice at home, apparent from one which had previously been opened, so it is a reasonable assumption these are factory/ manufacturing quality issues, not retailer handling. GuitarGuitar have actually been excellent throughout and have raised this issue with Fender on my behalf. At this stage I simply haven’t yet received confirmation of how Fender intend to resolve the matter. All I’m asking is straightforward: that the guitar I purchased is brought up to the advertised specification under warranty. I genuinely want to be able to write a positive review saying that a problem was brought to Fender’s attention and they stepped up and put it right. As a new customer, that would go a long way. Right now I’m simply hoping Fender will do the right thing.

Fender sell a Squier by Fender Sonic guitar kit on Amazon UK for £200. It includes 3 months of free online lessons. But the code does not work! I've contacted Fender support twice and they have not even bothered to respond. I've called amazon 4 times and spoken to 5 different people. Each time they promised a return call with resolution within 24 hours. Never got a call back. EAch call takes 30minutes + of my life. DO NOT BUY FROM FENDER

Fatal servicio de atención al cliente. Compré una de sus míticas correas, y sin haberla usado nunca se me peló todo el interior, quedando inutilizada. Cuando les he escrito reportando el error me han ofrecido 3€ de descuento en otra correa. Un insulto al sentido común que sin duda me hacen cambiar mi opinión sobre esta marca.

Ordered a Squier mustang bass for a Xmas present from guitar guitar uk. The order arrived the next day via DPD. The bass had QC stamps on the tag attached to the neck. Now, as a seasoned bass player I know an absolute dog of an instrument when I pick it up. The faults as follows. 1. All strings touching the fret board, not one had been tightened let alone tuned. 2. Bridge uneven, not adjusted, not intonated. 3. E string cut too short. 4. Nut not cut correctly fitted on an angle. 5 Ferrell loose in holes, holes machined to large. 6. No neck relief at all, zero adjustment left. 7. Bad earth, constant hissing until I earth the strings. I’m not sure who the QC was or if they were wearing a welders mask or had vision issues but they need to be retrained or dismissed as they clearly had not even looked at the guitar. It was sealed from manufacture and shipped directly from GG warehouse. GG however were nothing short of excellent, I took the bass back, no arguments whatsoever, extremely apologetic and offered refund/replacement/exchange. I had read that the QC on the mustang line was hit/miss but didn’t realise precisely how bad it was. The bass was exchanged a Fender standard Jazz bass which is the exact opposite of the mustang. Come on fender, your QC should be QC regardless of the country/factory of manufacture. As an engineer working in aviation, I know that a standard of QC can, and is applied globally, it should not be vastly different.