Fender Musical Instruments CorporationReviews of fender.com

My Charvel custom shop model had came to me with a lot of flaws. I went through the warranty process and sent it back and waited about half a year for it to return with more flaws... My customer service agent Mark B was there to answer anything i had to ask through out this long wait and worked hard to see things right.. Amazing customer service from Mark and great work ethic ...hah Mark single handedly restored my faith in the company. Give this man a raise he deserves it!

Danke Tobi und Team! Perfekter Service, schnelle Antwort, freundliche Hilfestellung - Fender eben!!

All problems ware resolved very quick and clear. Thank you!

Ich bin positiv überrascht von dem guten Kundenservice. Bei meinem Fender Produkt ist durch eigenes Verschulden etwas abgebrochen. Der Kundenservice von Fender (vielen Dank an Tobi) hat mir super weitergeholfen. Somit kann ich das Gerät weiter nutzen. Nur zu empfehlen!!!

I wrote to support to validate how to install Tele pickups. Mr.Joe D. Consumer Relations Responded PROMPTLY and proved the info I needed for a successful installation KUDOS

Mark B in Consumer Relations is a legend. He helped me out with an update on my Jackson CS and went an extra ten miles by emailing between me and the builders to finalize something and even provide an ETA which, if you know Jackson custom shop, is nigh impossible to get. Thanks Mark!

I had a panic attack about the phrase Corrupted Files. I called and I have to Say Willie was unbelievable. He was the most knowledgeable, professional patient caring individual that I could’ve ever had the opportunity to interact with, and he stayed on the phone with me and he literally walked me through the error messages I was getting and he walked me through and stayed on the phone all the way through the update of my tone master pro and stayed on the phone and made sure that it was operational. It was connected to the computer so the customer service and the Professional professionalism from Fender customer service from Willie was off the chart thank you so much now I know I always loved Fender but now I really love you guys more thank you.

First of all, I will admit to being a Fender fanboy lol. Recently I had reason to contact Fender Consumer Relations for a parts issue and got Mark B for help. Great guy and awesome help. He got me just what I needed for parts and was super all around. Also I decided to purchase a Telecaster through the Mod Shop. I received my Tele today and it is incredible! The finish is absolutely spectacular in person. The Mod Shop is so very worth the time and little extra expense of getting an instrument through them. Thank you Mark B and the Mod Shop!