Fender Musical Instruments CorporationReviews of fender.com

I own an American Ultra II P bass. The jazz pickup stopped functioning. Fender Consumer Relations told me to take it to a local authorized repair shop which I did. The pickup was replaced and everything seemed fine. I then experienced an issue with the preamp. I expressed my frustration to the Fender rep assisting me. Not wanting to return to the shop that did the pickup replacement he immediately offered a replacement bass. Thank you to Shane Farmer the Fender rep that took care of my situation. Thank you to Fender for standing behind your products.

I was very happy with how Will D from consumer relations processed my warranty claim. He truly went the extra mile and it proved to me that Fender stands behind its products.

I had a problem with a foot switch, and I was immediately able to get someone on the phone. Mark was super nice and immediately willing to help solve the problem. Great experience, and will be calling if I need help again.

I wanted to share my experience with Mark B. at Fender, customer service From the very beginning, Mark provided what I can only describe as the absolute best customer service I have ever received — truly exceptional and far above and beyond what anyone could reasonably expect. Mark went out of their way to exhaust all possibilities in regards to my concern, basically resolved a complex issue that had been outstanding for weeks. He personally follow up multiple times,” “anticipated my needs and offered creative solutions, and direction. His professionalism, patience, expertise, and genuine care turned what could have been a frustrating situation into a smooth and positive one. He didn’t just meet expectations — He exceeded them in every possible way. It is rare to encounter someone who is so dedicated and solution-oriented. Mark B in Arizona is a true credit to your company and should be recognized for his outstanding performance. I will absolutely be recommending Fender to others because of the level of service I received from him. Thank you for having such an incredible team member. Sincerely, Ruben Rodriguez

I sent an email to customer service with a couple of questions (June 4, 2026) and received a a reply from Mark B. within 2 hours. Mark B. answered my questions in a very polite and professional manner. I subsequently sent him additional questions and he promptly replied. He is a credit to exceptional customer service. Tom T

Mark B Consumer Relations Fender Musical Instruments Corp. Not what I expected in a million years. I contacted Fender support regarding a problem with my Rumble 200 amp. The amp suddenly and inexplicably stopped working. I sent my email and figured that I would never get a response. Mark B replied back the same day and resolved my trouble beyond my wildest dreams. I am 110% thrilled with the customer service I received from Mark B, Bravo sir!!!

Recently purchased a used Am Vintage II Tele that didn't come with the original certificate of authenticity. I contacted Fender support, and Mark B helped me speedily get a new one reissued. Thanks, Mark, for great customer service!

My AMP suddenly started malfunctioning and so I had to use the warranty that came with the AMP and Mark B from Fender Consumer Relations was able to swiftly and easily directed me on how to fulfill the warranty. Thank you Fender and thank you Mark for your help!