Fender Musical Instruments CorporationReviews of fender.com

great price for the MOD shop guitar , I have not received it yet so I can not comment on that . I asked a question and they got back to me pretty fast , i asked if i could change a minor thing on the guitar to just add the fender strap locks instead of reg and they said they can't but I could buy some , I personally think they could of made the minor change but its no big deal i bought some black ones to add to it once it arrives , prob would of done 5 stars if they made the switch :)

Fender supplied my Stratocaster exactly as the promised "stage ready." All I needed to do was customize my player preferences.

Variety of products

I was updating a Squire with Fender parts to improve functionality. In general it was a good experience and although 3rd party replacements were less expensive, I went with Fender parts based on quality and respect for Leo Fender. More photos or mechanical dimensions would be helpful to assist in selecting appropriate parts.

Ordered a modified pro player when it arrived the e string was disconnected, and the only packaging was the gig bag. Then I went all in and ordered a tele form the mod shop. The guitar is the best these hands have ever touched. But there was a small problem, there were two small scratches on the back side, I called Fender and I felt they took care of me. They let me order $200 worth of stuff. Love Fenders, in the process of ordering another from the Mod Shop.

I was gifted a fender ukulele for Christmas and so far I love it! It sounds nice and rich. It looks beautiful in matt black, the finger board is a beautiful wood. I read many bad reviews online so I was worried but I can honestly say I haven't encountered any of issues reported by other people

It's not so much that my rating is great for the products that I have bought from Fender itself. Actually, I have either had some bad luck or they send out the best to the companies that sell them. I have too many Fender guitars and amplifiers to count. The maintenance is grueling as I go through them each month. I check the strings, I make sure the rosewood versions are probably oiled if needed, I check the neck and frets especially the fret ends in case of a little shrinking from drying and I play them to make sure that all is well and fix the electronics if I find the littlest flaw during testing. Polish them up and move on to the next. This is usually throughout the month and the products I have received from whatever store have been great. I had have had a issue with the US Acousticsonic. Fender actually reminded me that my warranty was longer than I thought myself and has quickly given a nearby resolution to the problem. The guitars, mostly acoustic guitars that I have ordered from Fender.com have not been up to par. I fix guitars just don't need to start fixing them brand new. They outsource most acoustic guitar to Indonesia. They make some great guitars for other companies in Indonesia, just have not gotten one without a more than adjustment problem from Fender.com. They politely took every one back and sent me a black Fender T-shirt for the inconvenience. I don't think that they are trying to just give away T-shirts and brings me to the conclusion that just some bad luck. You can make a guitar perfect and by the time a customer receives it things in the wood can change. My shipping was perfect shape always. Things didn't work out with the guitars, it happens no matter what you spend or with what company. The customer service was extremely considerate and with guitars and amplifiers that is definitely the most important part ordering online. A&W modified D. Schmitt (owner)

My husband ordered an amp last night, they took the money and we have had no confirmation email or response- cannot get hold of customer services. Now spoken to an advisor who told us systems had gone down, the issue was solved and responses were quick after a worry as money had been taken. Reviewed again to reflect prompt response once phone lines and systems working again