Fender Musical Instruments CorporationReviews of fender.com

I ordered the Hello Kitty Fuzz pedal directly from Fender, and while the pedal itself works fine, the box arrived visibly crushed. For a limited-edition collectible priced higher than the standard version specifically because of its presentation, that’s unacceptable. I contacted Fender support with photos of the damage, but they told me that “damage to the box doesn’t affect the pedal.” That might make sense for a standard model, but in this case, the packaging is part of the product’s value — it’s what collectors are paying extra for. I expected better care and customer service for a premium item like this. Hopefully Fender takes feedback like this seriously for future releases — because the pedal itself is great, but the experience left a bad impression. Update: The replacement arrived today and appears undamaged, which is good. That said, this process shouldn’t have required multiple escalations and public pressure to get a basic quality issue acknowledged. It’s hard to call this “making it right” when the original stance was to dismiss a valid concern. I’m glad the product is finally what I paid for — but the experience made me question whether I’d trust Fender again.

J'ai commandé une basse Fender Deluxe Duff McKagan. Quelle déception à la réception. Rayée, poussières au niveau des mécaniques et du chevalet, vis de réglages du chevalet abîmées... Je me dis que c'est pas possible pour une marque comme celle ci ! Je pense qu'il m'ont envoyé un article reconditionné. Je leur laisse une chance, retour du produit pour échange. La 2ème reçu presque pareil. Je l'ai montré à mon prof de basse, il a testé et m'a conseillé de la garder malgré les quelques rayures. Mais put*** 1500e dans une basse que l'on dirait une seconde main. Grosse déception. Conseil, ne commander pas par Fender en direct. L'intermédiaire doit s'occuper de nettoyer et régler un peu l'instrument avant de vous le fournir.

It is extremely disappointing that my experience with the Fender Telecaster International Tele SB - Made in Japan is overshadowed by a constant humming in the amp. Despite my efforts to try different amps and eliminate all potential sources of interference, this persistent noise persists. This raises serious questions about quality control, especially for a globally renowned brand like Fender. It's frustrating that the humming is present in all positions of the pickups, and it seems that even basic measures like removing other devices from the circuit can't resolve the issue. As a dedicated guitarist, I am deeply disappointed that a supposedly prestigious brand like Fender would release products with such fundamental problems. The fact that this humming persists despite all efforts raises questions about the quality control and overall reliability of Fender guitars. It's regrettable that such a significant investment doesn't deliver the expected sound and performance. This experience has profoundly shaken my trust in Fender, and it will undoubtedly be the last time I purchase a Fender product!

Bought a fender rumble studio 40 amp through gear4music( who are awesome btw)…..master volume indication doesn’t work on screen and not easily possible to connect to wifi. Its main function, amplifying, works fine and extra sounds seem nice…..but wifi is an issue. How difficult is it these days? I got an answer to my problem by mail and it sort of fixed it….but not completely. It won’t stay connected….. very unstable. Update: wifi (=intermittent on/off) and Bluetooth(lags behind on sync) highly unreliable, to be honest, don’t buy this rumble studio amp for that….it doesn’t add anything to the experience of the amp.

I bought a new 'American Professional' Fender this year and, straight out of the box, it needed to be repaired due to poor quality control. These guitars have had another Fender re-package and re-name in line with another Fender price increase. The word 'Standard' has been changed to the more acquisitive 'Professional', no doubt to instill a sense of inadequacy in 'Standard' instrument owners and tantalise them into 'upgrading'. Classic Bernaysian advertising. The quality is more or less the same between 'Standard' models of recent years and 'Professional' series of the present. The good news is there isn't exactly a shortage of used instruments around (although in response to Fender's price hikes, many private sellers of used Fenders are now taking the p!ss with their asking prices too, dusting off that old Fender in the attic and calling it 'vintage'!). Anyway, after years of being a loyal customer (I bought my first new Fender 30-odd years ago after saving for months) I've had enough of yet another US corporation being increasingly greedy selling products whose design hasn't improved a great deal since they came out in the 50s. The whole 'America is the best' palava from the USA in general - politically and commercially - is wearing a bit thin post-911, post-Iraq, Libya, Syria, Clinton, Trump etc. Give us all a break guys.... Whilst the customer service was good, it honestly ruined the enjoyment of having to send a new, expensive instrument off for a month for repair right after buying it. Considering that the America-is-great advertising hype is being used on American made instruments to justify the huge price tags, it beggars belief that they can't even get the basics of the instruments right before they pack them in their American cardboard boxes. Still more good news is the fact that there are other companies out there who, for less than the cost of a new American Fender will make you a hand-made, high-spec instrument using beautiful woods and active German electronics and set up to perfection using Plek technology. With Fender - mass produced guitars that come off assemly lines in tens of thousands - a large percentage of your money is being spent on a name and an advertising mythology constructed around it since the 50s. Poor old Leo Fender - the man who originally made the instruments - died a long time ago, and in any case had sold Fender to CBS by 1965. Fender is now owned by various other corporations, including two Japanese companies, one being Yamaha. ETHICAL BOYCOTT: With the US Government interfering in sovereign states around the world and stirring up war with any nation who wants to go their own way I've also made a decision to stop giving Fender Guitars my money on ethical grounds. The US government's support of Israel whilst it continues to murder unarmed Palestinians and attack sovereign nations in the Middle East is an example of where some of your money goes, via taxation, to the US government when you buy Fender. If Fender are serious about customer service then perhaps they might make a public statement condemning US government foreign policy, particularly as they operate in a global foreign market, not just a US one.