Fender Musical Instruments CorporationReviews of fender.com

I bought a brand new Fender guitar for my boyfriend from a local store. From day one it never played right. The store said it was a factory issue and sent us to Fender to handle it. Fender won’t take care of the issue, they’re saying it was stored wrong even though it was on a guitar hanger the whole time- and they won’t refund or return or even fix the issue. My boyfriend never even got to play it. I’m very disappointed in this company and how they treat their customers. Definitely not buying from Fender again.

So To Start... my sister has a 2014 VW Passat TDI at 41,000 mi. with special edition fender sound system from the factory line. It's really funny actually because the car's system starts with flashing the Fender name before the official VW system settings load up. And there is wood paneling throughout the car that is all embossed in multiple places with the Fender name. We thought what we bought was quality, but after less than a year, and at 44,000 mi. the sound system completely stopped working. No sound... at all. The functioning of the system works... but no sound will ever come out. I wait a month or so to try to understand diagnostically what is occurring here, making sure that the sound output is truly the issue ( it is) and I called fender customer service. I was allowed to make my case for a minute before I was told to be "stopped right there" for "Fender assumes no responsibility for any of their products installed in VWs". Thought the car works fine ( it should for it has barley any mileage on it! ) the only issue is almost too clear to be the product they manufactured and sold to VW... their speakers. How does the maker of this product ( not quality test the product, clearly for any engineering flaws ) and assume no responsibility for their mistakes. I am now left with a $1000 bill to fix the misalignment resulting in no sound output in their speakers that they manufactured. The lesson here is I will never, EVER buy a Fender product, for this being my first experience ever and I will NEVER again. I will also never work with a company who believes Fender to be worth partnership. There is no quality in their work and no responsibility for apprehension. ~what I really just don't understand, is how does a new system not work. If the car was at around 80k+ mileage than sure, I would not feel so shammed. But as for quality items, they should have a longer lifespan. I know low quality vehicles with generic speakers that run for 10+ years with no sound issues... I would've been better off It seems. ~

Bought a fender acoustonic about 6 months ago and is plagued with electronic issues ,it has been in the shop at a certified fender repair and have been getting a run around for almost 3 months and hasn't been fixed .very upset about this customer service

They were supposed to ship a tablet to me. They said they shipped 3 times I never received it. This last time I requested a refund this was on Friday as of today they have not responded back as to when they are giving me my refund. I really do not think they will ever respond or give me the refund. They are a scam do not buy anything from them. I will keep writing negative reviews for them everyday.

Three experiences: 1. My first electric was a left-handed Standard Strat. The pickups were knockoffs with unpotted coils and ceramic bar magnets under cheap steel slugs. The wiring also bypassed both tone switches. 2. I asked for a price quote on a no frills, Squier-equivelant left-handed Fender VI (right-handed price if full built: $349.99), without pickups installed. The quote I got was $8,000.00 with a 2 1/2 year build time for something they can make on an assembly line and adjust for orientation by flipping a few switches. 3. I waited 20 years for an affordable left-handed Jazzmaster. I pre-ordered In February for a March release. I never received it and was told that it was backordered until June and advised to buy the inferior professional model for 4 times as much. I chose to wait. The end of June came and I was told by my vendor that it was backordered until the end of July. I checked other vendors and they were backordered until the end of August. I called Fender four times. The first time, a clueless associate said he had no information and that they didn't keep track of their stock. The next two times I was nicely told that they would research the issue since they were in stock online, but I never received a call back. I called a fourth time and was rudely told that they had none in stock, that they had no control over anything, that they may get some in October. No apology, no compensation. I complained to the vendor who then emailed his rep who (likely) lied to him and told him they would ship one out (that they allegedly didn't have) in the beginning of July. I don't expect to get it. Considering my experiences and there mind-boggling business decisions and lack of lefty options, I feel like they could use a change in management and maybe staffing. I'm dissuading people I know from doing business with them; not that it matters since almost every retailer in the area fired them years ago.

Bought a new P-bass special Mexican , played great at first, neck wouldn't hold up, took it to a fender dealer for repairs, needed a new neck, going on 4 months now, rude, obnoxious customer service when I try to find out what's happening, Absolutely done with them after this, very disappointing a prestigious company like fender has sunk so low, pitiful.

Thes people are the rudest people I have ever seen in my life. Jason and Ed had both hung up on me cancelled my order when they asked for my information before they said they was with fender which made me think I was giving my information to a random person who was trying to steal my information I asked to talked to the supervisor and they refused to let me talk to the supervisor I strongly advise talking your money somewhere else it is not worth it

This is an update regarding the reply that Fender just sent today 11/2025. I made this post in 2011 - SEVEN YEARS AGO and they just replied? That very much validates my original post. Thank You Original post: 2011 below: I've been a songwriter/composer since 1984. Fender used to be a great company in regards to folks that work in music production like myself. However those times are long gone. I needed some help in regards to an acoustic guitar that was around the $350.00 price point. I thought, that seeing how I was in good standing "for years" with Fender, that I could review this acoustic guitar in regards to a one-on-one sponsorship in exchange for an review, or at least.. maybe a discount for purchase. Now, up to this point, I have co-written music with some notable people in the past years, and I was moving more in to writing commercial licensed music (which last year, I secured MANY solid non-exclusive licensed deals). One of the marketing senior management "team members" referenced that what I was doing could be considered as "unethical" and was 100% rude and insulting. Even though I had a business relationship with Fender again.. in the past... FOR YEARS.. that did not matter at all with this and other management. I could of bought the acoustic guitar outright with out any issue, but because my idea was so rudely and disrespectfully kicked aside like trash, I actually "SOLD" every bit of Fender equipment that I had. But not before..... I tried MANY TIMES sending email to their customer relation email address in regards that I wanted a meeting with other senior leadership team members.. still nothing.. not one concern one bit!