Lanessa I.
I’m starting to think this is a scam
I’m starting to think this is a scam. I bought the kit. They said it 5-7 business days and as of now I contacted customer service the agent I talked to in the phone said my kit suppose to have been here yesterday, but the agent I chatted with afterwards said my kit is on hold. At this point I really just want a refund because this is ridiculous.
Response from Fem ExcelMay 21, 2025
Hi Lanessa, I'm really sorry to hear about the confusion and frustration you've experienced — that’s absolutely not the experience we want for any of our patients. It sounds like there’s been some conflicting information, and I completely understand how that would feel frustrating and concerning. In some cases, a test kit may be placed on hold if a consultation hasn’t yet been completed, or if there's a missing confirmation. So we can give you a clear and accurate update on your order and next steps please reach out to our dedicated support team on 833-625-3392 or message us directly via your member portal so we can personally review your case. If you’d prefer to request a refund instead, we can also help guide you through that process — just let us know what you’d like to do, and we’ll make sure you’re taken care of. Thank you for your patience, and again, I’m really sorry for the inconvenience. Best regards, Kate Fem Excel Support Team