Fem ExcelReviews of femexcel.com

I cannot comment on the actual products as I have not received them yet; however, I was extremely frustrated with the confusion regarding charges. I was under the impression that the $99 I paid when signing up and scheduling my appointment was my first monthly fee and I would not be charged the $99 again until the next month. After having my consultation (which went well and I felt like I was actually listened to/heard - so that is positive), I wanted to be sure that I understood what I would be charged for the medication so I used the chat feature. Although it was AI, it clearly stated that I would NOT be charged the $99 again until the following month and would only be charged the amount of the medications. I work in pharmacy and know what these prescriptions should cost but am hopeful to see results with someone treating my symptoms and not just bloodwork results so I was willing to take the risk and pay the steep prices for the medications. I was connected with an actual representative who was able to move forward with my order after getting a "clear yes." I was charged the $99 again on top of the cost of the medication despite paying the original $99 three days ago and being told I would not. I immediately asked in the chat why I was charged the $99 again and was told that the AI was incorrect - the original $99 was for the sign up and cost of the blood test ?? The $99 charged at this time is the monthly fee. Looking back, the provider did state that I would be charged two amounts that day, but I assumed that was if the monthly fee hadn't already been paid? I just wish it would have been made more clear on the original information when I was researching. I budgeted so I would be able to try this service and ended up going over budget because the information was not clear. I am still hopeful to have positive results but am bummed that my first couple of days were frustrating and felt like the company was a little deceitful.

Communication could be a bit more convenient. And prices of product are still too high for me.

The clinicians are great but the customer service is horrible! I’ve only had 2 orders from the pharmacy that were correct in 1.5yrs. When refill time comes it’s a complete nightmare. Last month it took me almost 3 weeks to get my refills because once again the person that answers emails and the phone did not do their job. Come to find out my clinician had ordered labs and until I got those done nothing was happening. It took me multiple calls and emails to get things figured out. The first call I was told the meds had already been sent out and to wait. I waited almost a week and finally called again and the same person on the phone told me everything was held up because of labs. Their service is spread across the US and one hand doesn’t know what the other is doing. The Jamaican woman that answers the phone always sounds assuring and nice but with her I never can get a straight answer and nothing gets solved. I should not have to call and message multiple times to get things done.

I like the people I deal with on the phone NP Megan and Leah when I need to get a message to Megan. I don't like the phone calls that there is no one there when I answer and the phone calls that I can not understand the person calling. I wish they spoke more clear English.

This HRT provider switched me to oral estrogen, which is actually metabolized differently. I ended up with 5 weeks of hormonal pain and bleeding, and then a full blown period after being menopausal for 2 years.

I initially saw fem excel on Tim tok. After some research to be sure it’s real I went ahead and did the assessment. The initial price was $29.00 cool. I spoke with the doctor I think in May but signed up in April. After doing the virtual call and sending in bloodwork. Everything was going smoothly. So I was already diagnosed as being menopausal from my obgyn and has been for 4 years. The hotflashes were taking me out. I didn’t want to do the pellet therapy so I was in search for other options. I was ready for something different so here we are. I was prescribed estridal and progesterone. The hotflashes did stop but the progesterone made me extremely tired as soon as I swallowed (literally) I called they took the mg down. Cool, so now I have (breakthrough bleeding) so now I have to pay for a different mg of progesterone. I’m bleeding again after four years. Not only that but an unsolicited $99.00 was charged to my card. Only to find out it’s a membership fee. Immediately I changed from my debit to my cash app card as a form of payment because no ma’am don’t just take my money. Then I had another consult now I take sublingual progesterone to control the immediate exhaustion. Was told to stop taking the estridal. But now my legs and everything hurt only to find out from the web I need estradiol for bone health but was told to stop due to the bleeding. After this final consultation and the only thing I was bothered with before was the hotflashes has turned into joint pain and bleeding. Then the final straw was it was $228.00 with the two prescriptions before then I was prescribed only the sublingual progesterone still paying $228.00 now I’m told I have double progesterone and a $29.00 shipping fee with fed ex. I finally told them to cancel my membership on July 18th. Now I’m back on finding a local obgyn to get me back regulated. I’m not saying this is a scam but I do feel like it’s a money grab and somewhat misleading since when the prescriptions come there is no paperwork showing side effects like at a traditional pharmacy. So beware…

I felt heard with FemExcel but the cost was too much for the product I was given. The prescriptions ans their dosage weren't completely clear. For exple I was given a thyroid med but didn't know exactly what med I was given or if it was just herbs to boost my production. The blood work wasnt as simple as I wanted it to be and canceling was such a challenge I couldnt figure it out. In 1 year they only did 1 blood test which didn't help me understand how well the meds were actually working.

I don’t understand why it has to be so expensive, can’t be billed to insurance & requires so many components. Sure it helps, but now I have to keep up with 5 different medications… & spend a boat load of money I don’t really have. I wish there were better options.