FeltcaveReviews of feltcave.com

Order was never received. The website link you provide is broke and email invalid. Buyers beware!!

Wish there was a lower ranking Never received the product and no way to contact the company.

I placed my order November 9th. I still have not received my order. I tried to email the company and apparently the company has closed. I checked the website, it is no longer there.

Never received

August 2023, I placed an order for 2 feltcaves, but never received them. Thankfully I ordered through PayPal and after several unsuccessful attempts to recover my money directly from feltcave, PayPal refunded me. I was hoping (naively) that it was just a fluke, so on October 29, 2023, I placed another order directly with my credit card unfortunately. The item has never shipped, and any attempts to contact them via email results in bounce back messages. I’ve even reached out on Instagram direct messages and on their posts. I was willing to give them a second shot because they had a decent trust pilot score and I know a lot of cat owners who have purchased before. Now I’m going to have to go through the hassle of calling my credit card company to dispute the charge. I would not recommend buying anything from them.

I ordered one back on May 5th, 2023 and returned it within the same week; my cat did not like it. The tracking number showed it made it back to their warehouse about two weeks later, but it took a really long time to verify it was fit for a refund despite it being sent back in perfect condition. When I finally received confirmation that my return has been processed, it never showed up in my account even after the 5-7 business day processing time. I went through the process of reaching out to customer support or or three times afterwards and I've been sent two seperate refund notifications but never had my account credited with the refund. There haven't been and aren't any pending transactions in my account. It's now August and I still haven't received my money back and now they don't even bother replying to me. I don't know why my refund hasn't been received yet other than that fact it was never actually processed like you claimed it was. The wait has been ridiculously long and interacting with customer service has been frustrating. Total ripoff.

My cat doesn’t like it, I waited bc he might’ve been adjusting.. but it’s been two weeks and he won’t use it. I also can’t return it since it’s used

Shipping dates were a lie , tracking numbers provided were incorrect . Arrived after day of party for which it was to be a gift . Customer service response was tepid . Felt like I was being scammed . Never again .