FelinaReviews of felina.com

I have purchased from Felina for over 15 years. I recently purchased 2 NEW items that they do not normally sell but purchased them based on past purchasing experience with Felina. Total of $93.53. Returned them on time in original packaging. I was totally disappointed in quality of products. Were of extremely poor quality and totally mis-sized. XLs were actually more small to medium. Material was paper thin and poorly sewed. Horrible quality. Something you would see at a dollar store. Has Felina now partnered with countries that manufacture poor quality items? Appears so. Was reimbursed a TOTAL of $43.55. This is almost $50.00 less than what I originally paid for these horrible items. I have already reviewed the products and this return service online. I notified Felina immediately and requested to be reimbursed immediately and for them to rectify this situation. This experience has been horrible. I have lost total confidence in Felina.

Buyer beware. I ordered a bra from this company on May 28 and paid $45 using my credit card. It did not fit right so I returned it informing the company that I wanted a refund, not an exchange, and not an "in store credit." They acknowledged they received the return. They repeatedly attempted to get me to exchange for different merchandise which I rejected sticking to my original request for a refund. I received an email from them on June 22nd that said "your order has been refunded." The only problem was that I kept checking my credit card statement and the $45 was NEVER credited. I eventually had to initiate a "dispute" on the charges and my credit card company did credit me the money. This cannot be seen as a true "refund" just a good credit card company at work on behalf of their customers. They can't say you have been refunded without actually giving you your money back!

If you want to purchase or exchange, this company responds immediately. I have been on hold with Chat (to discuss my account) for 15 mins without one reply since the initial “Hi my name is, how can we help”?

Very poor customer service. No any response after sending many emails. No phone can be reached as well.

Ordered a 2 pack of leggings. cut way too small. Attempted to start a return online and I cannot. Site just won't let proceed beyond a certain point in the return process. I've emailed Customer Serv. - no response. I will keep trying but this is the last time I will order from Felina. They need to get their act together

No email regarding order status or nothing just constant ads trying to sell me more stuff. All I want to know is where my order is. This company is shady.

Ordered leggings on 12/30 and never received an order confirmation. When I called I was given a tracking number, but the tracking information just showed a shipment stuck in transit. I contacted Felina and told them to cancel the order and credit my AMEX card. They told me they would cancel and then the package magically showed up. I rejected the package just like I told them I would, because I have no intention of doing business with a merchant that provides NO customer service, sends endless marketing e-mails, but doesn't send order confirmation or tracking information. If they don't credit back my AMEX I will file a dispute. More people should do the exact same thing.

Really disappointed and dissatisfied. I ordered leggings in the size that fits me in every other circumstance but these are super tight. Ordered in a 2-pack which is "ineligible " for returns. I unfortunately won't be purchasing anything from Felina again.