FelinaReviews of felina.com

I ordered one item. I never received an order confirmation, an order number, shipping notice or a tracking number, then my package was in limbo for days. I was so infuriated that I decided, even if it did arrive, I wasn’t keeping it. When it finally did arrive, I opened the outer package to access the invoice, which clearly states, all product returns are free and will be accepted within 30 days of original purchase date. However, after completing the asinine return process which includes not only submitting a picture to prove that the tags are still attached, but then waiting for your return to be “approved”, I’m being charged seven dollars for return shipping fee. I disputed the charge with my bank and got a full refund. This was my first purchase from Felina and will be my last

Felina has deceptive return policy. Only companies with too many returns do not stand by their product. I was appalled to discover a $7 fee to return. No where was this stated BEFORE I ordered. 4 out of 5 pieces did not fit. How can one pair size small leggings fit an 8 year old and another pair fits loosely? The bra straps also designed for a 4 foot tall pre-teen. The quality of a certain shirt was terrible and totally not as described, yet they will not accept returns! Let that be a lesson - if a company does not stand behind their product, they KNOW it is not as advertised!!! Quality is always returnable. Felina is cheap and cheats the customer. Do not buy from them.

In the past I had bought some high waisted panties from Felina that have lace at the top and I really like them. They are the Felina brand. Because it is hard to find that type of style with lace, in March I bought 3 boxes of 5 panties each and I put them away in a drawer for the future. The picture on the box looked the same as what I remember the previous boxes looking like. Today I looked in the drawer and noted that the brand I was sent from Felina at $40 a box is Black Bow and sells on Amazon and ebay for half the price. I am out $60. I was overcharged $20 per box. I contacted the company today and sent a picture of the unopened box with the Black Bow Brand. I was told that Black Bow is a sub brand of Felina and because I am past the 30 day return and the items are now on final sale, there is nothing they can do. I just want to warn people to check the Felina merchandise that you get to make sure you are getting the brand that you paid for.

I bought after many promotional emails, jut to try. They even promoted a free gust with certain choices. Two days later I received an email they run out of the size I chooses asking to choose a different one. So, replied and changed it. They acknowledge my choice and thanked me. Then the following day I received another email stating that they don’t have no more for gifts. I answered back and complaint, that at least they should at least get a refund for the gift, since is false advertising. They answered back they won’t due it. They should offer another alternative or at least give a reasonable to my order( based on a discounted item). I am a first time customer and they won’t get more business from me, regardless the quality. False advertisement is NOT a good practice, failing the confidence of customers makes me angry. I am still awaiting for the merchandise.

Ok so how this is still going is just beyond me at this stage!!!! They have robbed almost 500e of my money and nothing back to date, and credit card companies can only give you back the money since it was reported. This company was robbing for me during ONE year! Disgrace!!!

Purchased over $300 in bras and underwear...The underwear (lace) is junk. Like already fraying after a single use. Every pair. I am top heavy, so I wanted the Side Smoothing Bras -- LIES. The fabric on the sides is a cheap mesh. So you have your normal band and a cheap mesh band (talk about not looking smoothing) I Tried to return the unused items, couldnt even get a response from the company. If you're looking for quality, look elsewhere. This company sells junk. Also...shipping is a joke. Just a heads up.

Quality is very poor can’t get a hold of anyone to return or exchange the items they don’t answer their phones and it won’t let you request a return the website is always down and I sent a message about it and all I got was more ads! Ridiculous

In June I purchased 2 bras wore one found it to be uncomfortable so I returned 1. I have attempted for the last couple months to get my refund. They credited my account for $7.40 but refuses to refund the balance. Don’t believe their return policy. The policy states that credit will be given to the credit card it was purchased on. Now they want to credit me on PayPal. I do not have a PayPal account.