Bklyn-Customer
cant reach customer service for some issues I am experiencing
Product is great, but I have some issues, particularly technical and also with the hand grips, no one responds to the emails for help although they say there's a money back guarantee, it seems there's no way to contact customer service. - I dont appreciate that customer service is doubting that I sent ANY outreach. I have since sent screenshots of the 5 unanswered emails, which includes the order number and photos of the defective handgrips. Now now there should be no confusion, and hopefully I'll get an acknowledgment and a response. I have sent 6 emails to both help and feedback - why are you not replying?
Response from FeetUp®Oct 10, 2023
Hello, First of all, we cannot seem to identify your order. We kindly ask you to help us do that. We always reply to our customer service requests! Kindly write an email to [email protected] and we will get back to you as soon as possible. Our team answers 99% of emails in max 24h - excepting weekends sometimes, if we are overflown. But we ALWAYS answer. Thank you.