FeetUp®Reviews of feetup.com

Very disappointing experience. I received a chair that was incomplete and damaged, with deep scratches, missing parts, and one leg partially broken. I contacted customer service to ask what my options were, but had to wait a long time for a response. When I finally received one, the answer was very basic and didn’t actually resolve the issue. I requested further information and am still waiting, while being left with an unusable chair and no clear instructions on how to return it or receive a replacement. After all this inconvenience and poor service, I would at least expect a reasonable solution and some compensation. Unfortunately, this has been a very frustrating experience. UPDATE:Unfortunately, the company’s response has made this experience even more disappointing. After posting my review, I received a private response from FeetUp® in which they accused me of “building a strategy to get a fat discount” and “inventing all kinds of issues” in order to squeeze money out of the sale. They also told me: “Please DO NOT buy products from us anymore” and said that my attitude had nothing to do with the “spirit of yoga.” I find this response extremely disappointing and inappropriate. I contacted customer service because I received a chair that was damaged, incomplete, and had a partially broken leg. I was looking for a reasonable solution to a genuine problem with the product — not trying to obtain a discount. I find it particularly ironic that the company chose to refer to the “spirit of yoga” while responding to a dissatisfied customer with personal accusations and telling them not to purchase from them again. The company is entitled to disagree with my review, but I believe customer complaints should be handled professionally and respectfully. Being accused of deliberately inventing problems simply because I raised concerns about a damaged product is not the kind of customer service I expected. This response has unfortunately made the overall experience even more frustrating and has reinforced my decision to share my experience with other potential customers.

Ordered and never received my item. Feet up customer service awful. Basically told me that it had left their warehouse so they had done their part and good luck finding my parcel. Shocking... They have taken my money but I have nothing to show for it. Beware of this company

Another company that filters reviews on its own website. I find that very dishonest. Let people share their feedback if you have faith in your product. FeetUp has terrible customer service. At least Roxana seems unable to answer a simple, direct question but rather answers questions that haven’t been asked- in a rude tone, I might add. I’m also not big on the royal “we.” I might have to start using it in response.

I was really excited to receive the FeetUp. The product is high quality, sturdy, and easy to assemble by following the instructions. However, my experience using it was completely different from what I expected. I tried several times to use it, but quickly realized that it’s much harder than it looks in the promotional videos. And just to clarify—I’m fit, muscular, train every day, and have strength. Even so, it was nearly impossible to perform the positions with ease. To improve my technique, I downloaded the official app, only to find out that the essential classes to actually learn how to use the FeetUp are paid. So after already investing in the product, I would have to pay even more to learn how to use it properly. In the end, the FeetUp just became a meditation bench for me... which is far from what was promised. For me, it was a terrible purchase. If you're considering buying it, think twice before falling for the marketing.

Still have not received my order

Leider kann ich es nur als schlecht bewerten! Ich warte schon seit drei Tagen auf mein Paket! DHL soll es schon geliefert haben - aber bei mir ist noch nichts angekommen 😬 Es wird immer noch geprüft! Das Geld ist pünktlich von meinem Konto abgebucht worden!! Aber die bestellte Ware - wo ist diese?!?!

Assembly issues. There is one screw/bolt that does not want to connect. I think the space in the wood is too small (or not deep enought) for the bolt? I will likely have to return unless my husband can figure it out and he has been out of town.

Super bad customer service, at least in Europe. When you write them through the form on their internet site, they indeed answer you back in your private email, but when you try to answer back from your email, to theirs (which they ask to do), then they don't answer back, probably because it goes in their spam folder. I wrote them back from the form on their internet site and explained my doubts about the spam fold. They answered back, telling me that they coudn't find anywhere my reply-emails. In any case they didn't manage to solve my problem: In my Feetup set there was a piece with misaligned holes, therefore I couldn't assemble it. I asked for a replacement part. They answered me back that at the moment THEY DO NOT HAVE REPLACEMENT PARTS. (Luckily I bought that through Amazon and could return it getting a full refund) Hahahahah for real? For the amount of money that thing cotsts, I find it inadmissible that they have such a poor poor poor quality of customer service.