Federal Direct Tax ServicesReviews of federaldirecttax.com

Very helpful a the time

Leah and Richard was a big help with my startup, doing the process the response time was great I did not wait days just to hear from them it was seconds

I've been with federal Direct over 5 years. They are great people and great customer service. The staff is very knowledgeable and very professional. Looking forward for another successful tax season.

Federal direct is a top-notch tax firm that has assisted many small businesses in expanding their tax operations. They are an industry MODEL and I appreciate them so much.

Very professional, caring staff that wants to get things done right the first time. Love working with FDTS.

I love Federal Direct Tax Services. They are always available when and if you need them. I love that I can take the conference classes that keeps you up to date on the tax season and the credits are applied to your PTIN. They are the best. I’m a forever client.

Federal Direct Company is one of the best companies to partner with. I’m new to the tax preparation business and they have made this venture easy. Their customer service is excellent in all departments that I have called on for support. I would definitely recommend them. Annette Jackson 478 Tax Preparation Services

Originally, I was not going to write a review because I was just glad to be done with the CTEC 60 hour course. However, I continued to have issues even after passing the course. The first issue I had was that there was always some grammatical error on their pop up questions in their training video that prevented me or anyone else from understanding the question being asked. The second issue I had was when there was a glitch that prevented me from getting through a video. You are required to answer questions in order to get through the video learning. However, one course would not let you answer a question. So I was just stuck. I reached out to support and they were able to fix the next day, but it still delayed me in taking the exam. The third issue I had was that they do provide searchable documents. The CTEC is an open book exam. You are only given PPT slides. I ended up having to Google because their documents were not useful. The main issue I had with Federal Direct is that they don't submit your scores when they say they will. Other providers provide next day or instant submission. Federal Direct held on to my results for over a week. When I called I was told it would be submitted the 24th. When I emailed they said they had 10 days. I asked for a refund and they took their time responding to the email. They told me they were waiting on the last 6 digits of my SSN. But I never received any communication asking to provide that information and their website only requests PTIN not SSN. I ended up missing my deadline for getting my CTEC certification. I would not use again.