Dave P.
Zero connectivity between the website…
Zero connectivity between the website and physical stores. Ordering an item in the store took way too long. Manager in the store wouldn't honor a website discount/coupon from the same company. As a new customer, it was demoralizing and felt unnecessarily punitive. Not a fan of the overall customer service but i don't blame the store employees -- this comes from the founders/the top. I'll still check out the store occasionally but the overall experience has engendered zero loyalty from me



