FEATUREReviews of feature.com

Too expensive, better deals

Horrible customer service. Ordered a $1.2k jacket from them that was too small and they wouldn’t let me exchange it because it was on sale. Never shopping with them again.

THIS COMPANY HAS THE LOWEST MENTAL IQ OUT OF ANY CLOTHING COMPANY TO EVER EXIST. THE PEOPLE WHO CREATED THIS MUSTVE BEEN BLIND AND DEAF ABSOLUTELY STINKY PILE OF SHIT COMPANY BUYERS BEWARE SOMETIMES THEY TAKE DUMPS IN YOUR SHOES YOU ORDER

Horrible customer service. They put out a sale and when you buy…..there are no refunds or exchanges on sale items. They don’t disclose that item is final sale during purchase but only when you request a return is when they present the return policy when requesting returns. They are not transparent. Would not recommend.

I ordered shoes from feature 18 days ago still not arrived they emailed me saying the wanted my address I sent them my address then no response for now a week not a single email

Have had three separate bad experiences from this store now. Almost no customer service. Some sale items won’t be listed on the app. Really weird that they offer a sale at the same times everybody else does(I.e. holidays) but they won’t honor any type of return or even exchange for another size. I’m just done with this company. I’ve supported since they were a smaller store in Chinatown but they’ve lost their way. And please do something about training your wack people in store.

Always on point.

Great customer service! Thank you!