FEATUREReviews of feature.com

Box was smashed but shoes are fine

Website is very user friendly.

I’m a regular customer, but I can never seem to hit on raffle limited releases. That’s quite annoying.

Product was 100% what I wanted! Delivery was on point. Im not a bot, So I can assure this review is from a real person. I will definitely choose this company to order future products!!

My package has not had a shipping update in over a week and a half. I reached out to customer support for help and was told nothing could be done until 30 days have passed, and in addition to that I have to be the one to follow up again after 30 days. I am shocked that at a minimum feature would not at least reach out to the shipper and request a status update. I have purchased many items from feature but this experience has encouraged me to shop elsewhere in the future. I have reported the charge to my bank as a last resort.

the customer service is terrible, I mistakenly purchased the wrong size and im having to dispute the charge being that you don't accommodate the customer by allowing returns or refunds..absolutely terrible consumer experience

Terrible customer service they sent the wrong shoes and then charged me for the return postage and kept the tax they collected. On a $102 charge I received a $66 credit, why would I ever trust them again. I am hoping my credit card will dispute the charge and I will get my money back! Terrible company and a total scam!

I love Feature I've been shopping with them for 5 or 6 years now an I love the way my order go thru for draws an my deliveryz they always have everything I need so thank you