FBC TravelsReviews of fbctravels.com

I've read some negative reviews regarding fbc travel. Obviously they did not deal with April Yaren . She is absolutely fantastic. Awhile back i was trying to find a "cheap: flights to Australia. I called many different agencies. They were cheap, but I was not allowed luggage, every one of the places I called said about the same all had a lay over in LA between 10 and 11 hours, and for about 1200 dollars, I could bring luggage Very frustrated I found a travel agency called fbc. Spoke with April Karen. The best She booked me on a flight leaving from Newark to Vancouver with ONLY ONE HOUR LAY OVER!!!!!!! Then to Sydeny. April ordered a wheel chair for me and got aisle seats for me. Bottom line, I highly recommend using fbc travel. Ask for April. I quite sure that there are other helpful people at fbc, but if you can, ask for April she went through to get me the best flight. If you want to fly using fbc. I'll give you the correct phone number. 1-866-357-4532. THANK YOU, APRIL YAREn So glad you answered and took so much time with me 😁😁😁😁

A rep name Shane Miller helped us 5 hours on the phone to book flights. Our initial flight was cancelled and could not find a flight to the destination we needed. The prices were almost double. He did not leave us until he made sure we have a confirmation. He was very patience with us and caring.

My experience with April was wonderful. She was so understanding and patient-super kind. My experience with FBC -not so much. They apparently left me a voicemail after I spoke with them on the 22nd and said my flights were cancelled- I had no clue until I called today to confirm. It ended up costing me 350.00 more -as they planned to just keep the money they had already charged me for a flight I wasn’t getting. Quite the scam. But with some persistence- I was able to at least get a flight even though it cost more. A simple email would’ve been great to let me know. But kudos to April and her supervisor for their kindness and compassion.

I just wanted to give a big shout out to Max for helping make my trip to see my son in the Navy in Norfolk VA a success. I was confused about my travel arrangements that I made online. He called me and helped me understand and made the corrections that needed to made to get me back home. He was very patient with me and made me feel comfortable and told me not to worry at all. He called the airlines for me to get my reservations changed and made sure I had a way back home. He is amazingly kind and has GREAT customer service skills. Katerine called me back today and made sure that things were all straightened out and was glad to hear it was all worked out. She was very kind and caring. I will definitely use FBC Travels again for my next trip!!!

She tried and tried to find me the best flights and didn't stop till she found one.

Stacy was amazing today ANF she provided amazing customer support.

Kathrin provided great service and was polite and patient in obtaining reasonable solution.

Quick response and action taken upon request.