We are fortunate to be dedicated to professional and responsible company management. Our travel specialists are guided and motivated by our guiding values, helping us to serve a diverse range of customers. In addition, we carved out a niche in the travel business, earning us a high profile among our suppliers and customers. We assume that travelling is an adventure in and of itself. It's expected to be fast and painless.
FBC Travels (fbctravels.com) has 594 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
fbctravels.com
Website
fbctravels.com
Category
Activities & Tours
Location
Zionsville, Indiana
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I bought round trip tickets for $283 thru chesp tickets..FBC became the travel agency..first email conf my purchse but nothing taken from my bank account..next day I gets another email URGENT CONTACT US..spoke to agency KBC…i was told after I my tickets are not confirmed ageny proceeded to tell me by belittling me how I know nothinb abt traveling and why should I feel special to get $283 discount ticket others pay $400.. he would not confirm my ticket by screaming at me until I paid an upsell price of $400..so I had bought nothing even if monies never withdrew from my account.. TOTAL SCAMERS
JG
Johnson G.
I booked a flight for my wife REF…
I booked a flight for my wife REF AM4NWG on 17th September 25. Agent called Samuel. unfortunately i was move to an alternative date with threat of no refund if i did accept whatever was available. We were given a return ticket using SPIRIT Airlines which is famous for charging up to $150 for 0ne piece of language.
We came for Vacation from Uganda and are extremely embarrassed and inconvenienced. Can we get a better return flight on 4th of October to salvage this situation???
SP
St. Pauls C.
Spam site
Spam site. Never go to this site
YM
Yolanda M.
DO NOT USE THIS TRAVEL AGENCY!!
DO NOT USE THIS TRAVEL AGENCY!!! THEY REDUCE THE PRICE. CALL YOU NEXT DAY THEN MAKE YOU CONFIRM SO YOU ARE UNABLE TO CANCEL. AFTERWARDS THEY LET YOU KNOW THE FLIGHT IS OVER BOOKED AND YOU NEED TO PAY DOUBLE TO LEAVE ON THE DATE YOU WANTED TO TRAVEL. BE AWARE! I WISH WE READ AND BELIEVE OTHER REVIEWS.
AP
Ashutosh P.
WORST EXPERIENCE EVER
I absolutely CANNOT believe the gall of Mr. Benny Parker! This supposed "supervisor" has the nerve to lie about working from Miami, then has the audacity to tell me to "keep quiet" when I'm justifiably frustrated! He was utterly useless, couldn't give me the ticket date I asked for, and predictably REFUSED a refund. And then, when I dared to ask for a supervisor, he proudly declared he was "the boss of the company" before hanging up on me! He didn't book my ticket, and he certainly didn't give me a refund. This is an absolute SCAM. Their "booking system" is a joke – they don't book on your requested travel date, and if you're desperate enough for same-day travel, they just charge you extra. In my case, it seems they might not even bother booking my ticket at all and just keep all my money! This was an utterly infuriating and completely unacceptable experience. If anyone reading this post who is with law, particularly law enforcement, I am reporting scammers who instructed me to call the toll-free number +1-888-510-5786. I urge you to take action against them.
CA
Cathy
Awful company.....over charge you and will change your dates
I booked a flight for a Sunday through Friday trip. I received a call the next day saying that trip wasn't available and I had to take a Monday through Saturday flight instead. I looked on the United website and that trip is available but they said I couldn't go on it. They charged me more money for a changed flight and to find out if I had booked the same flight through United Airlines it would have been over $150 cheaper. Do not use this company. They are a rip off and they will over charge you and change your trip. The flight is available through United now and they will not allow me to go back to my original booking. When I asked to be refunded they said I can't be. awful company. DO NOT USE THEM
ZI
Zaher I.
This Company is a Complete SCAM! Stay AWAY
I wish I had read the reviews before booking with this company. My experience has been nothing short of a nightmare.
I booked two tickets to Dubai at a total price of $1,624.64, thinking I had found a good deal. Immediately after booking, I received an email stating that my tickets were “on hold due to pending actions” and that I needed to contact them. They also wrote that they had “made several attempts to contact me at the phone number provided,” which is completely false; I received no missed calls or voicemails from them.
When I called, I spoke to multiple people over the course of two days (August 30 and 31): first an agent, then a supervisor named Lily, and finally a so-called senior manager, Billy Parker. Not one of them was able to resolve the issue. Instead, I was told that in order to actually get my tickets, I would have to pay over $4,000 more, on top of the $1,624.64 I had already been charged!
I challenged them on this and pointed out the clear bait-and-switch scam they were running. Their defense was, “tickets are non-refundable.” That was never my request; I was not asking for a refund. I was simply asking them to honor the purchase I had already made. If they could not provide the tickets, then they had no right to charge my card.
When I pressed further, their senior manager tried to hide behind their so-called “disclosure,” which says ticket prices are “not guaranteed.” However, when I asked him directly to show me where it states that the customer is responsible for paying any increase in fare, he admitted that it does not say that anywhere. Instead, they repeatedly used “non-refundable” as an excuse, even though this has nothing to do with honoring the original purchase price.
This is a classic bait-and-switch scheme: they lure you in with a low advertised fare, lock you into a “non-refundable” purchase, and then demand thousands more before issuing your tickets. When you refuse, they still threaten to charge your card. It is fraudulent, deceptive, and completely unacceptable.
What makes this worse is that they are operating through CheapFlights.com, a site that many customers trust. I question how this company is still allowed to operate and why their partnership with major travel websites hasn’t been terminated.
I have already informed them that I will be disputing the charges with my bank and pursuing legal action. No company should be allowed to treat customers this way.
Bottom line: This company is running a scam. They take your money, refuse to deliver the product you purchased, and then try to strong-arm you into paying thousands more. Do not trust them. Do not give them your credit card information. Report them to your bank, report them to the Better Business Bureau, and warn others.
Avoid this company at all costs.
GM
george M.
Avoid this agency like the Prague…
Avoid this agency like the Prague especially if booking flights within Canada. Very fraudulent and deceitful.