Anthony S.
Support in non-existent!
I have been emailing this company for the last 3 months without a response. I purchased a $600 swim platform months ago that quit holding air. They said they warranty their product. All I wanted is a return label to send it back so I could get a replacement or repaired and it has been total radio silence. I have sent over 30 emails because its the only way to contact these folks. They say they Guarantee all of their products...Yea! Until they don't... :(
Response from FBsportJul 19, 2023
Hi Anthony, sorry for such an unpleasant experience. We just checked the situation with our support, and found that you purchase this item, which our own website does not sell, about one year ago on Amazon. Here is the thing, firstly, we are not able to issue a refund for your order, because we do not have access to Amazon orders. Hope you understand. Secondly, the item you bought is not available at our own warehouse. So, there is no new replacement to be sent to you if you return the product to us. To sums up, I was wondering if there is any chance you could contact Amazon directly regarding this issue for a refund or a new replacement? Again, we are truly sorry for all the inconvenience.