Faultless Caster provides reliable casters for many mobility needs. Backed by Colson Group, the Global Leader in Casters and Wheels, Faultless sells industry-leading caster brands, including Albion, Shepherd, Jarvis, and Pemco. A large national fulfillment network provide local service and delivery for purchased casters.
Faultless Caster (faultlesscaster.com) has 119 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingAdministration & Services · Farmington Hills, Michigan
Excellent
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119 approved reviews, newest moderated first
Boyd S.
I ordered and paid for some casters from Faultless Caster over a month ago and the y have not yet arrived and now they are3 asking me to write a review. I`ve paid for the casters at the time I ordered them. If they were not in stock, the least they could have done was to let me know something. Pretty sorry, After they have your money, why go to the trouble to ship anything. Boyd Sprague 1807 St Paul Ave, Fayetteville, NC 910-484-2558
Martin P.
Fast service. Great products.
R. K. B.
Very reasonable prices for American made quality casters. Customer service was easy to contact, very personable, and very helpful. I highly recommend Faultless Caster and will be doing business with them again!
Mike L.
Great products.
NATHAN C.
Price was right. Shipping was fast. Quality of the casters where on point. Happy with over website and selection.
Nicholas F.
Good service, but product slightly out of spec
william U.
My first order from you. A good experience both in product and service. Thank you.
Dave
Pictures of the casters on the website are generic and not exactly of the ones you will get. Processing and shipping took forever. After waiting forever to get the casters, I opened the box to find out they sent me something that wasn't even casters( I ordered casters). The lady I spoke to was very friendly and prompt with the return, but then took a long time to get the new casters to me ( I am in California and they are being sent from Texas) I asked the lady when I called for the return of I could get it upgraded to 2 day shipping because I needed them soon.....no response)
Response from Faultless CasterJun 14, 2018
Thank you very much for this feedback, and we completely understand your concerns. You are correct that there was a mishap on the initial shipment, and as soon as we learned about the issue, we did our best to rectify the problem and shipped the correct parts immediately. Since this specific part was not in stock at our California warehouse, the fastest way to get it to you was from our Dallas facility. We hope that you give us an opportunity to earn your business in the future.