FaucetsinhomeReviews of faucetsinhome.com

Be sure you've measured out the dimensions of your shower, especially the distance between the wall of the shower and the rainhead shower. The biggest problem is that a few months later, the rain shower drips after a few minutes of not been used. I called customer service and finally they helped me solve the problem and made me calm down. Tips for purchasing on this website: looking carefully of the dimensions of each item you want to buy and contact customer sericve at once if you have problems.

We ordered four faucets for one of our rental properties. They did arrive but they were scratched from poor packaging and not being secure in shipment from their long journey from China. I completed a complaint with their complaint center in March requesting a refund (attaching pictures of the damage). After two weeks and the timer on the complaint running out, I responded with another comment asking about my claim. I also tried to call twice but got a message about the line being busy and to leave a message. After another month I commented again that I had heard nothing and would like to know the update on our complaint. I tried to call multiple times but could never get through, always getting the voicemail to leave a message. I find it unacceptable to not respond to my complaint. I find their customer service not lacking but non-existent. I will also file a complaint with the Better Business Bureau.

Upgrade to previous review: All the things I said in my previous review were true, but there has been much progress. I finally got my item (a glass vessel sink) and it was exactly as featured and very nice, beautiful in fact. The bad part of this company is that their phone number is worse than useless. I would get more satisfaction from putting a note into a bottle and tossing it into the ocean. It seems that telling paypal that I want my money back coupled with a horrible review on this site actually caught somebodies attention. While I am very grateful that I finally got my product IT SHOULDN'T TAKE A NUCLEAR OPTION TO GET A RESPONSE FROM A COMPANY. Lesson here; hope for the best and expect the worse, that way you won't be disappointed.

The single-handle pull-out sprayer kitchen faucet in stainless is good looking functional faucet. The faucet arrived in excellent condition as most of the parts were individually wrapped and protected within the product box. The faucet was very easy to install. Water line can be attached directly to the faucet lines without additional hoses needed. Love the faucet head as the sprayer.

Bought faucet never arrived they’re not even verified through PayPal scam of the site I will update if I receive faucet it’s been over 16 days

I bought two faucets, wanting to see them both in person and return one. I specifically asked if I was able to return the one I didn’t use and they assured me I could. After they arrived, I installed one (although I ended up paying a lot to have someone assemble it and buy adaptors for my USA sink— hard to explain but it was very difficult to attach the water leads and took hours.) I tried to return the other and ended up in an email chain with someone in China basically saying return was impossible and “uneconomic”. Wouldn’t order from this company. UPDATE: funny, I just saw the response, which is nearly as irritating as their private responses to me. As I said above, I have the email chain where I SPECIFICALLY ASKED if the item was returnable, explaining that I was ordering two but only wanted to use one. I said this above, but as you can see, they ignored it, even in their public response. Just save yourself the trouble and buy from someone reputable.

After waiting for some days, i got the faucet. It looks nice, clean, and the line is smooth. After installing it, I turned on the water and the faucet makes the flow definitely greater than any other faucet we have had. Fortunately, our sink is deep enough that the water is not splashing out at all. I also noticed that I can turn the water on just a little and the flow will wash off any soap. In some ways this can be a water saver.

best price, fast shipping, good customer service Faucetsinhome.com I ordered a faucets from them after a lot of research online. They best the next best price by $35, shipped quickly, packaged it well to keep it unbroken, and had a customer service rep call me to make sure I received it and everything was good. Would order from them again!