Taimor H.
Refund provided no questions asked
My situation changed and I asked for a refund and got one no questions asked. It's a great product with really smart summaries and a variety of ai templates to use.

Fathom, the #1-rated AI meeting partner, captures what matters in every conversation and turns it into momentum for what comes next. Now part of Superhuman. Fathom offers bot-based or fully Bot-Free meeting capture across Zoom, Google Meet, Microsoft Teams, and Slack, with support for multiple languages. Bot-free is available on Mac now, with Windows coming soon. It also has an iOS app. AI Summaries include action items, follow-up email drafts, and 17+ summary templates. Summaries and notes sync automatically to HubSpot, Salesforce, and Close, with integrations for Slack, Notion, Asana, and Zapier. For meeting intelligence, Ask Fathom surfaces answers across your entire meeting history, Trackers proactively alert you when topics you care about come up, and AI Scorecards help you assess call quality. Fathom’s MCP integration connects that same knowledge to Claude and ChatGPT. The outcome: teams cut post-meeting admin work and turn every recorded conversation into a searchable, connected knowledge base – without adding another tool to manage.
Fathom (fathom.video) has 285 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Taimor H.
My situation changed and I asked for a refund and got one no questions asked. It's a great product with really smart summaries and a variety of ai templates to use.
Aron Lammerts van B.
Good for recordings, been using it for almost a year. It is free, the only little disadvantage is that you cant record more that one screen together. You can only see the person that is talking.
Deyan B.
The app works well but the interface is just horrible, you have to go through so many steps and pages to find your recordings... Staff took 3 weeks to help me with a really simple request, and still didn't solve the problem. All they did was speaking to their 'engineers' (just to change an email).
Response from FathomJun 2, 2025
I'm sorry to hear this was your experience, especially with something that should have been simple. We've made improvements to this process since your review, so if and when you need to change your email address again, I have confidence it will be a lot smoother. With that said, I'm happy to chat if you have any further feedback - you can reach me at [email protected].
Massi M.
On their page they write "FREE FOREVER" you will only have to pay if you want the TEAM version. You install everything, use it for 30 days, and after that they ask you for a $19 subscription if you want to continue using 100% of the features. This stuff is called a scam
Response from FathomJun 2, 2025
We apologize for any confusion here - Fathom is free forever for individual users, including unlimited recordings and storage. We offer premium features like custom call summaries and Ask Fathom on a paid plan, but now also include those features on your first 5 calls each month for free. Totally fair to expect clarity here, and we’ll keep working to make our plans easier to understand. Feel free to reach out if you'd like help getting set up the way you intended - [email protected].
Mike R.
This product has revolutionized my meetings and note-taking. With Fathom, not only do I have a record of every meeting, I can go back and review the notes. Not having to worry about taking notes allows me to be more present in meetings and conversations. Whenever I've had a support question, the team at Fathom has responded very quickly.