FathomReviews of fathom.video

**Great concept, but the support experience has been unbelievably frustrating** The product has a ton of potential, but our experience with Fathom has gotten to the point where I'm seriously questioning why we're paying for it. For weeks, Fathom has only joined **some of our calls, seemingly at random with no discernible pattern.** On top of that, it has now stopped joining our Google Meet calls altogether. The biggest problem, though, is the support. It's **email after email after email.** They send a troubleshooting step, we try it, respond, wait for another email, try another setting, respond again—and repeat. We've spent roughly two weeks doing this with no actual resolution. I genuinely don't understand the dumbassery behind trying to solve legitimate SaaS technical issues exclusively through slow email support. At some point, get a technically competent person on a damn call, screen share, diagnose the issue, and fix it. Instead, we've had countless sales calls, training calls, webinars, and group coaching calls go unrecorded while support continues sending us one troubleshooting email at a time. After two weeks, we were finally escalated to Tier 2, only to receive another setting change that doesn't appear to have fixed anything. The lack of urgency and ownership is what has pissed me off the most. If you're selling software that businesses rely on to record important calls, your support structure needs to reflect that. Trying to run support as cheaply as possible without accessible live technical help is a terrible customer experience when something actually breaks. I wanted to love Fathom and build it deeper into our systems. Instead, I've spent weeks dealing with support and am now seriously considering canceling altogether. **Bottom line:** Great idea and potentially great software when it works. But when it doesn't, be prepared for email after email after email instead of someone actually getting on a call and solving the damn problem.

I tried to cancel my Fathom Business plan and what followed was one of the most frustrating customer support experiences I've had with a SaaS tool. The core issue: there is no bulk download feature. If you want to leave Fathom, you have to download every single call recording individually. For anyone with a large call library built up over months with a team, this is completely impractical. When I raised this, support kept pointing me to Zapier workarounds — which only work for new calls going forward, not your existing library. The result? You're effectively trapped paying a monthly subscription while you slowly chip away at downloading your own data one file at a time. That's not acceptable. Support was polite but went in circles. I asked the same question multiple times and got different, contradictory answers from different agents. Nobody took ownership of the problem or offered a meaningful resolution. I also asked for a simple email address change on my account — a basic account management task — and was told I needed to add DNS TXT records to two domains to verify ownership. Overkill for what should be a routine request. Fathom may work fine while you're in it. But the moment you want to leave, you'll find out how little they've thought about the exit experience. Would not recommend.

I entried into a video conference today and nobody advised me that this app was running. Apart of that, when the report arrived, conclussions were wrong and also invented a transcription that never existed. This should be report to GDPR nacional hub.

⭐ 1/5 — Serious Privacy Concerns With Fathom I installed Fathom believing it was a simple note‑taking tool, but my experience raised major privacy and security concerns. The software recorded one of my online meetings without my knowledge or consent, even though I joined the meeting from my phone, where Fathom is not installed. After looking into it, I discovered that once I created an account using my institutional email, Fathom had taken full access to my Google account, and appeared to connect itself to Microsoft Teams and partially to Zoom as well. What was even more troubling is that I could not change or disable these permissions from within the app. The fact that it initiated a recording from a device with no Fathom software installed suggests that it may access cloud‑based accounts and meeting platforms in ways users do not explicitly authorize. I immediately deleted the recording and began removing the software from my devices. I would strongly advise anyone considering this tool to review the permissions very carefully and be aware of the potential risks.

I had high hopes for Fathom AI as a business tool, especially for its API connection capabilities. The concept is great, but unfortunately, it didn't work out for me. I encountered a lot of issues with the API integration, and after a couple of days of back-and-forth emails with customer support, there was no resolution. In the end, I just felt so frustrated that I decided to disconnect and delete my account. It was quite a disappointing experience overall.

Have various troubles making an account. It says the calender is being used by another user when i don’t even have an account yet. Very disappointing

I've been using Fathom for about two months now, and while the idea behind the tool is great, the practical experience has significant room for improvement. One main issue is the extensive time required to effectively review and analyze calls. The detailed scrutiny that Fathom facilitates often takes away from the natural flow of conversations, making interactions feel overly rigid and less authentic. Additionally, the tool currently lacks integration depth with widely-used platforms such as Google, which creates unnecessary friction and inefficiency. Scheduling is another challenge—Fathom requires sessions to be planned well in advance, making spontaneous or immediate meetings difficult and requiring extra manual effort to accommodate. Overall, Fathom fulfills its basic promises, but in practical use, it feels overly time-consuming and lacks user-friendly flexibility. The tool shows potential but needs significant enhancements in usability, integration, and flexibility to become truly effective.

I would strongly advise anyone, particularly startups and solopreneurs, to avoid using Fathom at the risk of losing your intellectual property. I used Fathom for two years and was happy with the services. When I first signed up for an account I used an email address related to a business development organization that I belonged to. Fast forward two years, and I decide to leave the business development network and attempt to change the email associated with my Fathom account. Fathom makes it incredibly difficult to do this. You can't just go into your account settings and change your email, but you need to send a form requesting their assistance. Finding this form was itself a challenge, and only possible after I sent a Help request to them. I made the change request several weeks prior to when the account transfer was needed and I got zero response. I followed up twice including a specific drop dead date by which I needed the change made or I was going to lose access. Still nothing. Three weeks later and after a third attempt to resolve the problem they get back to me. Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I was no longer in a position to do so. Had they responded when I initially made the account transfer request, this would not have been a problem. When I explained the situation and pointed out that their slow response prohibited me from complying with their policy, they basically told me that I would have to accept losing TWO YEARS of client data. All because their own customer service was unable to respond to my account change request. This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships. Fathom is taking zero accountability. I feel like they have illegally expropriated my business secrets, but regardless I'm left stuck with no resolution in sight. There are plenty of competitors out there where this would not be a concern. Don't take a chance at losing all of your data due to Fathom's incompetence.