FathomReviews of fathom.video

I've been a fathom customer for years, and I absolutely love the product. It has been core essential to our business. And with a lot of products that are like this, they're fantastic when they run well, but when there's a problem, this is what truly defines a company. And what I'm finding is for the first time today, I've got a big problem. And the best that I can get from their company is we might email you back tomorrow. There's no live support. There's not even a good AI support. even asking fathom AI. It says you need to contact support. I've been through support. I've generated three emails. They need a live chat. They need somebody that can actually respond to calls when there's an emergency or when there's an urgent situation that needs handling. Today, my fathoms down. I can't add it to any impromptu meeting (which has always been a problem). I've had three meetings today that fathom did not record. That's a first for us. So I have to give them credit, out of five hundred plus meetings. This is the first time this has happened. In addition to that, the desktop widget is horrible. Absolutely horrible. Most of the time, it doesn't launch. When it does launch, it's invalid. It disappears. It just is so kludgy compared to the rest of the platform. I'm finding it hard to believe that an AI based company can't roll out new features and updated features and bug fixes faster. So I do recommend try them. But I really feel sorry for you if you have an issue like I do.

This could be an amazing product. Fundamentally it's ok, but it can only get appts from one calendar and that has to be the same as the e-mail address you sign up with. To change that you have to create a request for them to do it for you. There is a distinct lack of self service and meaningful functionality. Sadly, other offerings on the market are so much better. Support generally is very poor as well. It takes days to get an answer and then they are typically first line, where they are just reading an FAQ without any real technical nouse.

The app works well but the interface is just horrible, you have to go through so many steps and pages to find your recordings... Staff took 3 weeks to help me with a really simple request, and still didn't solve the problem. All they did was speaking to their 'engineers' (just to change an email).