Fat Brain ToysReviews of fatbraintoys.com

If I could give zero, I would. They take your money and don’t deliver the order. They do not respond to customer contact via their online form, their email address or social media DMs. The only time I got a response was by commenting publicly on their posts calling them out, and even then the customer service was awful. Zero accountability for them purposefully ignoring all my contacts and failing to fulfil my order. They then said they hadn’t delivered because they had an issue with stock and despite the order showing available when being placed 2 weeks ago, with a 3 day delivery expectation, they had no stock to fulfil the order and still do not. They were holding my money and not letting me know the order wasn’t coming, ignoring my contact and my requests to cancel and refund. Don’t trust. I had to go public for them to finally cancel the order, still waiting for the refund.

I ordered a couple of items for my goddaughters for Christmas gifts last year. They were probably a bit over-priced for what they were. But whatever. The order arrived on time and everything seemed OK. But the entire experience was marred by their careless handling of my personal data. Despite specifically reaching out to them by e-mail to ask to not receive marketing, and receiving a response assuring me that I was removed from their marketing lists, a year later I got an unsolicited catalog in my mailbox and had to waste more time calling them again to ask to be deleted. I really wish so many companies didn't feel entitled to treat customer data like a commodity. A customer should not have to ask more than once for privacy. But greed trumps all I guess. And it's ironic as I may have ordered from them again. But their clumsy data nailing practices have converted me into a never again customer.

My children received air toobz for Christmas and it has been a firm favourite ever since. Unfortunately in March the unit stopped working. I reached out to customer services (UK) and was really pleased with their help (Sally) and resolution.

Bought ferociously cool meat eating plants. Very dissapointed. Followed instructions to a T. Nothing grew. I won't buy from this company again.

I ordered Inchimals as a Christmas gift. The colors on the website appear vivid. They're not. When I called to ask about a return, I was told the smokey film of the package made them appear less colorful and so I opened the package. The colors are still DULL. But now I can't return the item because the package is opened. They said I might qualify for a credit if something is wrong with the product. They Lie. And I don't want a credit. This company DOES NOT HONOR their "100% Satisfaction Guarantee". Scammers!!

STAY FAR AWAY!!!! We ordered multiple Fat Brain toys for our kiddos for Christmas and every single one came with missing pieces and none of them were usable. Talk about a fun Christmas! Unfortunately, Trust Pilot sides with these corporate overlords, and won't allow you to post photos as proof anymore, so I guess you'll just have to take my word for it. If you'd like your kids to actually enjoy their Christmas and not cry for an hour because literally none of their toys can be used- definitely order from this dumpster fire of a company.🙄

Bought a teeter popper for my grand daughter. 2 weeks of use and 2 poppers sheared off!! Despite 9 emails (live in UK so phoning not viable option) no response from the company despite their website saying warranty for 12 months for defective goods. Still trying to get some satisfaction but definitely not optimistic!!! Would NOT buy from again!! Do appreciate things can go wrong but some customer service to sort the problem would have been sufficient!! Thanks Fat Brain- NOT!!!

When placing my order they give specific dates when it will be delivered, not estimates. I paid an extra $45 to have it overnighted by 10:30 am. They didn't ship the toy till the morning it was to be delivered. When I called customer service to get a partial refund on the shipping cost, they basically called me a lier. They said they don't ship past 3 pm on Fridays and not on the weekends and would look into why their page stated the dates that were provided to me...I doubt they will. They wouldn't provide any refund because they still have to eat the cost. But why should I have to eat the cost for their page providing me false info. Just terrible customer service.