Fat Brain ToysReviews of fatbraintoys.com

Customer service non existent. Had seen a few toys I would love for my son from this brand and was really excited when we won an Instagram giveaway prior to Christmas 2025 but unfortunately after several attempts to contact the company I have been unable to claim the prize and it has put me off spending any money with the company as it shows that their customer service is very poor

Received 3 personalized name puzzles. All 3 of them have the same amount of letters in the name. Two of them had s 3 inch space between the first letter of the name and the last letter of the name. The third name puzzle had less than 1 inch space on each end. Very noticeable different. Fat Brain said that is how the computer selected it and nothing they can do about it.

Shockingly bad company they wont respond to any of my emails, half my items got cancelled over a month ago still no refund and the other half got sent out a month late

Unfortunately my experience hasn’t matched what’s being advertised here. Paid for expedited international delivery, missed delivery date, no customs notice, no delivery made, and the parcel is being returned. Currently being refused a full refund despite non-delivery. Hoping this can be resolved properly. Also meant to add: customer services were about as helpful as a chocolate teapot. Wouldn’t even read the information I placed in front of them

Ordered Xmas gift Dec 2 and was never notified gift was lost. If I hadn’t checked company would have never notified me. Then to top it off (Diane) was rude on the phone and said “well we sent you the tracking info” no sorry no nothing. Very poor customer service!!

Managed to get some hyped air toobz kids toy for my daughter...However the order has been cancelled... apparently due to "suspicious" order. however looking on facebook it seems others are in the same boat... Woke up this morning and they have taken money from my account even though order is cancelled.. assuming contacting my bank will be the next step to chargeback... absolutely no communication from their social media accounts/contact form.

If I could give zero, I would. They take your money and don’t deliver the order. They do not respond to customer contact via their online form, their email address or social media DMs. The only time I got a response was by commenting publicly on their posts calling them out, and even then the customer service was awful. Zero accountability for them purposefully ignoring all my contacts and failing to fulfil my order. They then said they hadn’t delivered because they had an issue with stock and despite the order showing available when being placed 2 weeks ago, with a 3 day delivery expectation, they had no stock to fulfil the order and still do not. They were holding my money and not letting me know the order wasn’t coming, ignoring my contact and my requests to cancel and refund. Don’t trust. I had to go public for them to finally cancel the order, still waiting for the refund.

I ordered a couple of items for my goddaughters for Christmas gifts last year. They were probably a bit over-priced for what they were. But whatever. The order arrived on time and everything seemed OK. But the entire experience was marred by their careless handling of my personal data. Despite specifically reaching out to them by e-mail to ask to not receive marketing, and receiving a response assuring me that I was removed from their marketing lists, a year later I got an unsolicited catalog in my mailbox and had to waste more time calling them again to ask to be deleted. I really wish so many companies didn't feel entitled to treat customer data like a commodity. A customer should not have to ask more than once for privacy. But greed trumps all I guess. And it's ironic as I may have ordered from them again. But their clumsy data nailing practices have converted me into a never again customer.