FastSpringReviews of fastspring.com

3.3634 reviews
IT & Communication
801 Garden Street, Santa Barbara, California

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FastSpring

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About FastSpring

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com

FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: fastspring.com
Website: fastspring.com
Category: IT & Communication
Location: Santa Barbara, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About FastSpring

FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: fastspring.com
Website: fastspring.com
Category: IT & Communication
Location: Santa Barbara, California
Listed on Five Star Index: 2026

Davide C.

Jul 31, 2026

Unexpected $214.92 renewal with almost no transparency

FastSpring placed an unexpected $214.92 authorization on my PayPal account for the renewal of a WooCommerce plugin. The payment description identified the merchant as “Bright Market LLC dba FastSpring” and displayed only the truncated product reference “[wpunit_store] Advan…,” making it unnecessarily difficult to understand what I was actually being charged for. After investigating the transaction myself, I discovered that the $199 subtotal corresponded to the Advanced Woo Search Agency plan, which covers 25 websites. We operate one WooCommerce website. The appropriate Personal plan costs $79 per year. I immediately contacted FastSpring and requested that the subscription be changed to the Personal tier and that the $129.60 difference, including tax, be returned. At this point, I have received only an automated confirmation that a support case was created. A payment company handling subscriptions should clearly identify the product, subscription tier, billing period, renewal price, and actual software provider before processing a charge. Customers should not have to conduct their own research to understand a $214.92 withdrawal from their account. I will update this review if FastSpring promptly corrects the subscription and returns the difference. Until then, this has been an opaque and unacceptable billing experience.

Response from FastSpringJul 31, 2026

Thank you for bringing this to our attention. We're sorry to hear about the confusion with your subscription renewal and the lack of clarity in the billing description. Thank you for opening a support ticket today, and we want to follow up on this promptly. We've flagged your case with our support team to follow up. We appreciate your feedback about billing transparency - it's important, and we want to help resolve this for you right away.