FastSpringReviews of fastspring.com

Worst re-seller out there. I can tell you from experience. These guys only care about their needs and I hate how poor their customer service is and how they can't answer simple questions like the charges they have. It's all hidden in their privacy policy. Oh,...and you'll wait at least 3 weeks for them to reply to your emails. Selling a product they don't support? You'll have to set up everything for them to say that they don't support it instead of having a list that says that.

Selective, they don't really like online gaming websites.

I bought a program called PickMeApp which is supposed to transfer installed programs from one computer to another, however, it doesn't work! I asked for a refund and it was refused by the developer. PickMeApp only works with MSI installed programs but this limitation is not mentioned on the PickMeApp website - you have to buy it and then you see this limitation revealed in the "Support" forum, which you can't see until you buy the program, by which time it's too late and you have zero chance of getting your money back through Paypal because it's "Digital Goods". A lot of creators of software use services like Fastspring because it's a buffer between them and Paypal, protecting them from a Paypal seller downrating. UPDATE: I see I've been asked by Fastspring to contact them via orders@, but I have done this and my refund was refused.

Make and order and never received it, I keep sending email and received answer as the order was emailed, and they identify a different email than the one I provided!!!! They have an answering message on their phone line so don't bother to call them (FastSpring +1 877-327-8914) WILL NEVER ORDER TROUGH THEM IN THE FUTURE

Would not follow up on invalid software key. Does not respond to emails, and no telephone support available.

FRAUD Fastspring has fascilitated fraud of my creditcard account. Amount between 200$ and 400$ have been transferred monthly by Fastspring to an account of the folllowing company easyuploadscript, This company is not tracable. Since I wrote Fastspring about the fraud they are suddenly not in contact anymore. Fastspring is responsible. They should check the companies they are billing for. How do I get my money back?!

I've been using their services as a seller for 3 years now and have the best of impressions, regarding stability, safety, prompt and well informed technical assistance when needed. The price is relatively high, compared to other companies, but these guys take all the trouble out of my way. Never got a client complain for a purchase, since the whole transaction process went every single time smoothly, as advertised and expected. Also stuff I bought myself via Fastspring gave me a perfect feeling.

Too many credit card chargebacks. FastSpring has a clause in their contract that says you indemnify them on chargebacks. You pay all costs and they still get their cut. So, they won't file counterclaims at all. The Mellenials are seeing through this as fraud chargebacks are easy refunds. All our chargebacks have been Mellenials. I look them up on Facebook each time. I found another company and will see how it goes. I really like FastSpring in all other ways. Steph