Myay Pyant Thu L.
They did a good job
I was very depressed when I couldn't pay for my bot subscription. But, They solved it quickly and it was convenient. thank you.

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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IT & Communication · Spring Valley, California
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IT & Communication · Los Angeles, California
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634 approved reviews, newest moderated first
Myay Pyant Thu L.
I was very depressed when I couldn't pay for my bot subscription. But, They solved it quickly and it was convenient. thank you.
Colin
I got.my.money.back! My.mistake.at.point.of.sale. Tried.to.cancel.twenty.minutes.later.....too.late! Much.admin.followed. But.money.back.with.me-HAPPY.MAN
Raul
Very well attended. The refund was made in a timely manner. Good attention.
Michael M.
Sehr guter Support. Mein Prblem wurde unbürokratisch gelöst.
Michael
Fastspring.com is not only an outstanding e-commerce company, but also an exemplary human enterprise. Their staff are extremely helpful and know how to solve the needs and problems of their customers. They are always ready to take the extra step to make sure every customer is completely satisfied. The company is also highly engaged in CSR projects such as the use of 100% renewable energy and access to education for all. I can fully recommend Fastspring.com for its human philosophy and commitment to society.
Franz
Abbuchung für ABO, welches ich nicht bestellt habe / hab nur "Freemake Mega Pack. Einwöchige Testversion" bestellt für € 0,95 (24.08.2023) / hab nie Info bzw. Dokumente betreffend einer Bestellung bekommen (zum Bsp. Key...)
Response from FastSpringSep 1, 2023
Wir verstehen Ihre Frustration und möchten Ihnen helfen. Könnten Sie bitte in diesem Support-Formular weitere Details angeben: https://fastspring.com/consumer-support-form/? Wir werden umgehend an der Lösung des Problems arbeiten. We understand your frustration and want to help. Could you please provide more details in this support form: https://fastspring.com/consumer-support-form/? We'll work on resolving the issue right away.
William W.
If you have a problem they will listen! First you must make sure you have described your "problem" in full detail. This organization is reasonable and they will listen to a legitimate concern.
A C.
I was tempted to purchase Radiant Photo from the Fastspring website, it is advertised at $159 however buyers in the UK pay £159. The GBP value of $159 is aprroximately £125 so the software company is overcharging UK customers by 20% by comparison for a product downloaded off the internet. Incidentally Capture One follow the same principle.
Response from FastSpringAug 14, 2023
Hello! We’re happy to help clarify this for you and others who may have the same concerns. The price of £159 is inclusive of the UK’s value-added tax (VAT). The standard VAT rate of 20% applies to most goods and services, including Radiant Photo’s products. So, £127.20 + 20% (£31.80) VAT for a total of £159. More details here: https://fastspring.com/docs/currencies-conversions-and-taxes/ We hope this helps you understand more about how FastSpring enables companies to sell around the globe!