FastSpringNeed to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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IT & Communication · Spring Valley, California
Excellent
IT & Communication · San Francisco, California
Excellent
IT & Communication · San Francisco, California
Excellent
IT & Communication · Los Angeles, California
Excellent
634 approved reviews, newest moderated first
Verena
Extremely fast and professional support
Response from FastSpringJun 30, 2026
Thank you so much for this positive feedback! We're delighted that our support was extremely fast and professional. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Omar Q.
Their service is so quick and everything got resolved beautifully. Once again i thank them for their great work!
Response from FastSpringJun 12, 2026
Thank you so much for this wonderful feedback! We're thrilled that our service was quick and everything got resolved beautifully. We'll share your appreciation with our team - they'll be delighted to know their great work meant so much to you! We truly appreciate you taking the time to share this amazing experience!
Len M. A.
I love the product and when I needed support they responded quickly, professionally, and in a very friendly manner. My issue was solved in one interaction. A great job! I recommend these products wholeheartedly.
Response from FastSpringJun 30, 2026
Thank you so much for this wonderful feedback! We're thrilled that our support team responded quickly and professionally, and that we were able to solve your issue in just one interaction. It's great to hear you love the product and had such a friendly experience. We'll share your appreciation with our entire team! We truly appreciate your recommendation and the time you took to share this excellent experience!
George T.
Hey there, today morning i woke up with a mail stating our merchant account is disabled due to the high risk i think? I've been using them for 7 years at this point, they were amazing, payment went through properly, easy to use for my clients, everything was a dream, no disputes, no chargebacks, i have a perfect record, at some point i become very ill, i was diagnosed with GBS and im paralyzed for the last 2 -3 years, my income is my service i provide to my amazing clients who still with us since 2016/2017. Now my business, my bread and my ability to work was taken away from me, no hard feelings towards FastSpring! They were amazing throughout the way! Super supportive, helpful, their technology is super user friendly, and my clients loved it PS, prior that mail i was threatened regarding my website, after an attempt to buy it from me, the person weren't happy that i declined the offer, than i received another message from the same person, that he will make my life miserable, 2 days later i get an email regarding termination. I have a Terminal / SIP, and other payment methods i offer my clients, locally we accept swift transfers, paypal alternatives, invoices, but FastSpring was our clients favorite, no matter what people say, FastSpring is still in my opinion the best one on the market, I'm just disappointed, since everything i do is done through love and i care about my clients and i provide authentic services that shouldn't be considered bad or against tos, Search Engine Optimization, Social Signals, Campaign Building, everything to start up small creators, merchants, local food restaurants, etc. I wish someone could review my case again, and im happy to let you come see how i operate and prove that im not doing anything that goes against any norms, since 2012 doing that, at 2019 it was the moment I've decided to look for more options and im glad i Tackled upon FastSpring, Thank you for almost 7 Years of service i truly appreciate that ❤️
Response from FastSpringJun 15, 2026
Update: Thank you again for sharing your story, and we're genuinely sorry for the stress this has caused, especially given your health challenges and the threats you've received from a competitor. We want to be completely transparent: our decision was not influenced by outside complaints or the competitor's threats. Our termination was based solely on our routine compliance review of your website, which found that your primary product offerings (YouTube Views, Likes, Subscribers, Comments, and similar metrics) fall strictly under our unsupported products policy. Because this is a fundamental restriction, the termination must remain final, and we cannot reinstate your account. We realize this is not the answer you were hoping for, and we genuinely appreciate your kind words and 7 years with us. --- Thank you for sharing this with us, and we're truly sorry to hear about your account termination and the difficult circumstances you're facing with your GBS diagnosis. Your 7-year history with FastSpring speaks for itself and it matters deeply to us. The timing of the account closure following the threat you received is also something we take very seriously and will investigate. We've escalated your case immediately for review. We genuinely appreciate your 7 years of partnership and your kind words about our service. We'll be in touch very soon.
Vasilis
My issue was eventually resolved and the support team was helpful. Overall, the experience was positive and I appreciate that a solution was provided. However, I found the process of navigating the website and finding the correct form or support environment for my specific case quite difficult. It was not very clear where I had to go in order to get proper assistance, and the overall user experience could be improved. In short, the final result was good, but the path to reach the right support point was more complicated than it should be. Title:
Response from FastSpringJun 11, 2026
Thank you so much for this feedback! We're glad your issue was eventually resolved and that our support team was helpful in providing a solution. We really appreciate your constructive feedback about the website navigation and finding the correct support form. We'll share your specific feedback with our team so we can work on improving the overall user experience and making it easier for customers to reach the right support point. We truly appreciate you taking the time to share this detailed feedback!
Robert C.
Bought a subscription to what I thought was a trading plateform (ascendpathway.com) for it to turn out that it was a scam trading platform that had two different address on there website and fake phone numbers these people told me to use a code and not tell anyone else ya right I got scammed and my money lost I will never trust that company again. Update The good people at fastspring here took care of it and was resolved promptly and I gotta say I have trust in this company I know scams can happen and the way fast spring handled it was top notch and thank you and look forward to buiness in the future.
Response from FastSpringJun 11, 2026
Thank you for bringing this to our attention, Rob. We can see you have an open ticket with us regarding this, and we're actively looking into it. We take fraud and scam reports very seriously, as protecting our sellers and their buyers is paramount. We've flagged your case for priority review by our support team. Please make sure to respond to the latest communication on your open ticket with any additional details about the fraudulent platform and the charges. We appreciate your patience as we investigate this matter.
Andreas H.
Sehr schnelle Reaktion
Response from FastSpringJun 9, 2026
Vielen Dank für dieses positive Feedback! Wir freuen uns sehr, dass wir sehr schnell reagiert haben. Wir werden Ihre freundlichen Worte an unser Team weiterleiten. Wir schätzen Ihre Rückmeldung!
customer
Thought I was buying software outright for £19.99, no mention of a subscription anywhere, it's not until you've paid and activated said software that you are told you will be charged £19.99 every 3 months, the software doesn't even work. At best they have some very dubious sales techiques, if I'm being totally honest I would say they are scammers.
Response from FastSpringJun 9, 2026
Thank you for bringing this to our attention. We're sorry to hear about the confusion regarding subscription billing and that the software isn't working as expected. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. We've escalated this to our support team. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate the subscription disclosure and the product issue? This will help us properly match your review to your support ticket and look into what happened. We appreciate your feedback.