Jackie S.
Experienced, knowledgeable and helpful
A week before leaving for vacation, my boss realized that his son’s passport had expired. I did a quick search on passport expediting companies and settled on using Fastport Passport. We sent the application forms overnight and found out a day later that the Letter of Authorization was missing so we quickly scrambled to overnight it to Fastport Passport. From that point we knew that the clock was ticking and we needed help. I called to explain the situation, luckily I got Carrie, the friend we so desperately needed. Carrie went over and above to get this resolved quickly, her calm demeanor and knowledge of the process allayed our fears. She followed this application from cradle to grave to make sure that nothing went wrong and proactively called me to keep me informed of the progress. She was knowledgeable and her assurance that we would have the passport in time was our lifeline. I don’t know what we would have done without her. Carrie is an asset to your team and we thank you for hiring the best.



